Lead Cybersecurity Service Manager

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom DWP Digital Full time £52,512 - £63,517
Position Overview

We are seeking a Senior Cybersecurity Service Manager to enhance our Cyber Security teams. This role offers a remarkable benefits package, including 97% employer pension contributions, a hybrid working model, and flexible hours to promote a healthy work-life balance.

About DWP Digital

DWP is the largest government department in the UK, dedicated to assisting individuals in finding employment and distributing over £195 billion annually to support vulnerable populations.

Role Responsibilities

As a Senior Cybersecurity Service Manager, you will:

  • Support a live service for our Cyber Security teams during a significant transformation of government services.
  • Utilize innovative technologies to develop and maintain user-centric digital solutions that impact nearly every UK citizen.
  • Enhance our Cyber Security Ecosystem by identifying, mitigating, and recovering from security threats across the extensive government IT infrastructure.
  • Safeguard citizens' data while ensuring the integrity of our welfare system.
  • Focus on the ServiceNow platform, employing ITIL methodologies to build and mature the SecurePlace platform.
Collaboration and Strategy

You will work closely with Product, Risk, and Compliance teams, fostering effective relationships to align with DWP's Digital Security strategy. Your expertise in formal methodologies will be essential for managing risks in our enterprise environment.

Community and Development

As part of our vibrant ITSM community, you will receive support, coaching, and mentoring tailored to your professional growth. You will be empowered to leverage your skills to address challenges and mitigate risks effectively.

Qualifications

The ideal candidate will possess:

  • Extensive experience managing large IT products and services in production environments.
  • Expertise in the ServiceNow platform and a solid understanding of security technologies.
  • Proven leadership in complex process management within a Service Management Framework, such as ITIL.
  • Strong knowledge of Digital Products and Services, particularly in platform management processes.
  • Experience in building effective relationships with senior stakeholders.
Work Environment

This role allows for a hybrid working arrangement, combining time in our digital hubs with remote work. In return for your expertise, we offer competitive compensation ranging from £52,512 to £63,517, along with a comprehensive civil service pension plan and generous leave entitlements.

Benefits

Our benefits package is designed to support your work-life balance and includes:

  • Flexible working arrangements and hours.
  • Family-friendly policies.
  • Discounts on shopping and leisure activities.
  • Interest-free loans for transportation options.
  • Opportunities for professional development and career advancement.


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