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Lead Cybersecurity Service Manager

3 months ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Department of Work & Pensions Full time £52,512 - £63,517
Position Overview

We are seeking a Senior Cybersecurity Service Manager to play a pivotal role in our Cyber Security division. This position offers a remarkable 97% employer pension contribution, along with a hybrid working model that promotes flexible hours and an excellent work-life balance.

About Us

The Department of Work & Pensions (DWP) is the largest government department in the UK, responsible for assisting individuals in finding employment and managing payments exceeding £195 billion annually to support vulnerable populations.

Key Responsibilities
  • Support the live service for Cyber Security teams during a significant transformation of government services.
  • Utilize innovative ideas and advanced technologies to develop and maintain user-centric digital solutions.
  • Enhance the Cyber Security Ecosystem by identifying, mitigating, and recovering from security threats.
  • Protect sensitive data of UK citizens while ensuring the integrity of the welfare system.
  • Focus on the ServiceNow platform to build and mature the SecurePlace platform using ITIL methodologies.
  • Collaborate with Product, Risk, and Compliance teams to align with DWP's Digital Security strategy.
Qualifications

The ideal candidate will possess:

  • Expertise in managing large IT products and services within production environments.
  • In-depth knowledge of the ServiceNow platform and a solid grasp of security technologies.
  • Proven experience in leading complex process management within a Service Management Framework, such as ITIL.
  • Extensive understanding of digital products and services, particularly in delivering requirements for platform management.
  • Strong relationship-building skills with senior stakeholders.
  • Experience managing risk through formal methodologies in an enterprise setting.
Work Environment

Our hybrid model allows for a mix of remote work and collaboration in our digital hubs. We offer competitive salaries ranging from £52,512 to £63,517, along with a comprehensive civil service pension and a generous leave package starting at 26 days, increasing to 31 days over time.

Benefits

We provide a broad benefits package designed to enhance your work-life balance, including:

  • Flexible working arrangements
  • Family-friendly policies
  • Discounts on shopping and leisure activities
  • Interest-free loans for commuting or cycling
  • Opportunities for professional development and career progression