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Lead Cybersecurity Service Manager

3 months ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom DWP Digital Full time £52,512 - £63,517
Position Overview

We are seeking a Senior Cybersecurity Service Manager to enhance our digital capabilities at DWP Digital. This role offers an excellent work-life balance with hybrid working options, allowing flexibility in your schedule.

About DWP Digital

DWP is the largest government department in the UK, dedicated to supporting vulnerable individuals by facilitating employment and managing substantial financial payments.

Role Responsibilities

As a Senior Cybersecurity Service Manager, you will:

  • Oversee the management of a live service for Cyber Security teams.
  • Contribute to a significant transformation of government services.
  • Utilize innovative technologies to develop user-centric digital solutions.
  • Protect sensitive data and uphold the welfare system.
  • Support the Cyber Security Ecosystem by managing security threats across a vast IT estate.
Technical Focus

This position is centered around the ServiceNow platform and emphasizes the application of ITIL methodologies to enhance the SecurePlace platform.

Collaboration and Relationship Building

You will work closely with colleagues in Product, Risk, and Compliance to ensure alignment with DWP's Digital Security strategy. Your ability to manage risk using formal methodologies in an enterprise environment will be crucial.

Community and Support

Become part of a vibrant ITSM community, where you will receive support, coaching, and mentoring tailored to your professional development needs.

Qualifications

The ideal candidate will possess:

  • Expertise in managing large IT products and services.
  • In-depth knowledge of the ServiceNow platform and security technologies.
  • Experience in complex process management within a Service Management Framework.
  • Strong ability to build effective relationships with senior stakeholders.
Benefits

In return for your expertise, we offer:

  • Competitive salary ranging from £52,512 to £63,517.
  • A comprehensive civil service pension with significant employer contributions.
  • A generous leave package starting at 26 days, increasing over time.
  • Flexible working arrangements and family-friendly policies.
  • Access to professional development opportunities and career progression.

We are committed to fostering a supportive work environment that values your contributions and encourages your growth.