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On Board Host
2 months ago
Job Summary:
We are seeking a highly motivated and customer-focused On Board Host to join our team at Newcastle Station. As an On Board Host, you will be responsible for providing exceptional customer service, managing stock, and handling transactions on our trains.
Key Responsibilities:
- Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service and managing stock.
- Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
- Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
- Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs.
- You can claim up to 50 rover tickets for TPE network rail for family & friends.
Why Work with Us:
At SSP Group, we offer a dynamic and fast-paced work environment, with opportunities for growth and development. As an On Board Host, you will be part of a team that is committed to delivering exceptional customer service and providing a high-quality experience for our passengers.
Benefits:
- Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
- 75% discount off on SSP brands during work hours.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units.
- Learn while you Earn: Access to award-winning training, apprenticeships and development.
- Internal Growth Opportunities: Build your career with us 70% of our Managers are internal promotions.
- App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
- Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women's Network, Neurodiversity, Disability, and more.
- Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
- Referral Rewards: Get rewarded with £400 for successful referrals.
- Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
- Rewards & Recognition such as RG Stars, Extra Mile Vouchers, and more.
- Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.
