On Board Host
1 week ago
On-Board Host Role Overview
As an On-Board Host with SSP Group, you will be responsible for providing exceptional customer service to passengers on TransPennine Express trains at Newcastle Station. This part-time role involves working rotational shifts between 6 am and 9 pm, with opportunities for overtime on weekends.
Key Responsibilities
- Provide 'at seat trolley service' to passengers, ensuring outstanding customer service and managing stock and transactions.
- Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
- Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
- Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
- You can claim up to 50 Rover tickets for TPE network rail for family and friends.
Why Work as an On-Board Host?
At SSP Group, we offer a dynamic career opportunity with a range of benefits, including:
- Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
- 75% discount off on SSP brands during work hours.
- Friends and Family App: 20% discount across our Catering, Whistlestop, and Urban Express units. (T&C apply).
- Learn while you Earn: Access to award-winning training, apprenticeships, and development.
- Internal Growth Opportunities: Build your career with us 70% of our Managers are internal promotions.
- App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
- Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women's Network, Neurodiversity, Disability, and more.
- Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
- Referral Rewards: Get rewarded with £400 for successful referrals.
- Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
- Rewards & Recognition such as RG Stars, Extra Mile Vouchers, and more.
- Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.
SSP Group is proud to be an equal opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills, and perspectives.
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Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom SSP Group Full timeOn Board Host Job DescriptionWe are seeking a highly motivated and customer-focused On Board Host to join our team at Newcastle Station. As an On Board Host, you will be responsible for providing exceptional customer service, managing stock, and handling transactions on our TPE trains.Key Responsibilities:Provide 'at seat trolley service' on TPE trains,...
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Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom SSP Group Full timeOn Board Host Job DescriptionWe are seeking a highly motivated and customer-focused On Board Host to join our team at Newcastle Station. As an On Board Host, you will be responsible for providing exceptional customer service, managing stock, and handling transactions on our TPE trains.Key Responsibilities:Provide 'at seat trolley service' on TPE trains,...
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