TransPennine Express Host

5 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom SSP Food Travel Experts Full time

About the Role:

Rail Gourmet, a leading provider of catering and onboard services to the British Railway Industry, is seeking a motivated individual to join our team as an Onboard Host for TransPennine Express (TPE) at Newcastle Station.

Key Responsibilities:

  • Provide exceptional customer service to passengers on TPE trains, ensuring a high level of satisfaction and loyalty.
  • Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
  • Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
  • Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
  • Enjoy benefits such as employee discounts, 75% discount on SSP brands during work hours, learn while you earn, internal growth opportunities, and more.

Requirements:

  • Must be 18 years of age or over to perform certain tasks or work on certain shifts.
  • Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.

About Us:

Rail Gourmet is a premier provider of catering and onboard services to the British Railway Industry. We value diverse backgrounds and offer support networks for LGBTQ+, Women's Network, Neurodiversity, Disability, and more.


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