Onboard Service Representative

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom SSP Group Full time

SSP Group is looking for an enthusiastic individual to become part of our team as an Onboard Service Representative for TransPennine Express (TPE) at Newcastle Station.

Working Hours: Full Time (40 hours)
Shifts: Rotational shifts between 6 am and 9 pm, including some weekends
Compensation: £12.00 per hour plus commission

As a leading provider of catering and onboard services within the British Railway sector, we pride ourselves on delivering exceptional service consistently across our extensive network.

No prior experience is necessary; comprehensive training will be provided.

KEY RESPONSIBILITIES OF AN ONBOARD SERVICE REPRESENTATIVE:

  • Deliver 'at seat trolley service' on TPE trains, ensuring excellent customer care, managing inventory, and processing transactions.
  • Travel on designated trains, assisting passengers, achieving sales objectives independently, and fulfilling contractual obligations.
  • Maintain accurate records of stock and transactions, comply with hygiene and safety regulations, and support management initiatives.
  • Execute Service Centre tasks as instructed, interacting with passengers, providing information, and addressing various needs while offering precise details on services, ticketing, platforms, and potential service interruptions.
  • Eligible to claim up to 50 rover tickets for the TPE network for family and friends.

QUALIFICATIONS FOR ONBOARD SERVICE REPRESENTATIVE:

  • Applicants must be 18 years of age or older to undertake certain responsibilities or work specific shifts.
  • Ability to adapt to a dynamic and fast-paced environment, including extended hours and varied shifts.

WHY WORK WITH US?

At SSP Group, we offer more than just jobs; we provide vibrant career opportunities along with a range of benefits:

  • Employee Discounts: Enjoy up to a 50% discount on various offerings.

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