Onboard Service Representative
3 weeks ago
SSP Group is looking for an enthusiastic individual to become part of our team as an Onboard Service Representative for TransPennine Express (TPE) at Newcastle Station.
Working Hours: Full Time (40 hours)
Shifts: Rotational shifts between 6 am and 9 pm, including some weekends
Compensation: £12.00 per hour plus commission
As a leading provider of catering and onboard services within the British Railway sector, we pride ourselves on delivering exceptional service consistently across our extensive network.
No prior experience is necessary; comprehensive training will be provided.
KEY RESPONSIBILITIES OF AN ONBOARD SERVICE REPRESENTATIVE:
- Deliver 'at seat trolley service' on TPE trains, ensuring excellent customer care, managing inventory, and processing transactions.
- Travel on designated trains, assisting passengers, achieving sales objectives independently, and fulfilling contractual obligations.
- Maintain accurate records of stock and transactions, comply with hygiene and safety regulations, and support management initiatives.
- Execute Service Centre tasks as instructed, interacting with passengers, providing information, and addressing various needs while offering precise details on services, ticketing, platforms, and potential service interruptions.
- Eligible to claim up to 50 rover tickets for the TPE network for family and friends.
QUALIFICATIONS FOR ONBOARD SERVICE REPRESENTATIVE:
- Applicants must be 18 years of age or older to undertake certain responsibilities or work specific shifts.
- Ability to adapt to a dynamic and fast-paced environment, including extended hours and varied shifts.
WHY WORK WITH US?
At SSP Group, we offer more than just jobs; we provide vibrant career opportunities along with a range of benefits:
- Employee Discounts: Enjoy up to a 50% discount on various offerings.
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