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Onboard Host

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom SSP Food Travel Experts Full time

About the Role:

Rail Gourmet, a leading provider of catering and onboard services to the British Railway Industry, is seeking a motivated individual to join our team as an Onboard Host for TransPennine Express (TPE) at Newcastle Station.

Key Responsibilities:

  • Provide exceptional customer service to passengers on TPE trains, ensuring a high level of satisfaction and loyalty.
  • Manage stock, handle transactions, and maintain a clean and safe environment on board.
  • Travel on assigned trains, assisting passengers, achieving sales targets, and meeting contractual goals.
  • Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
  • Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs.

Requirements:

  • Must be 18 years of age or over to perform certain tasks or work on certain shifts.
  • Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.

Why Work with Us:

Rail Gourmet offers a range of benefits, including:

  • Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
  • 75% discount off on SSP brands during work hours.
  • Learn while you Earn: Access to award-winning training, apprenticeships, and development.
  • Internal Growth Opportunities: Build your career with us, with 70% of our Managers being internal promotions.
  • App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
  • Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
  • Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women's Network, Neurodiversity, Disability, and more.
  • Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
  • Referral Rewards: Get rewarded with £400 for successful referrals.
  • Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
  • Rewards & Recognition such as RG Stars, Extra Mile Vouchers, and more.
  • Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.