Client Service Representative

2 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Azets Full time

About Us

Azets is a leading firm of accountants, wealth managers, and business advisers operating across the UK and the Nordics. We are a family of over 6,500 employees and work across over 80 offices in the UK alone.

The Role

We are seeking a Client Service Executive to join our Wealth Management team. As a key member of our team, you will play a pivotal role in ensuring the smooth flow of business operations. Your primary responsibility will be to manage client inquiries, coordinate with various stakeholders, and facilitate the efficient completion of critical tasks.

Key Responsibilities

  • Client Interaction:
  • Serve as the first point of contact for client inquiries, providing timely and professional responses.
  • Actively listen to client needs, concerns, and requests, demonstrating empathy and understanding.
  • Maintain strong client relationships by delivering exceptional service and addressing client issues effectively.
  • Diary Management:
  • Schedule client meetings where appropriate.
  • Task Coordination:
  • Collaborate with all internal teams involved in the client journey to ensure tasks related to client accounts and portfolios are completed accurately and promptly.
  • Monitor task progress and follow up with responsible parties to mitigate delays and bottlenecks.
  • Prioritize and allocate tasks based on urgency and impact on client satisfaction.
  • Client Onboarding and Documentation:
  • Assist in the client onboarding process by collecting necessary documentation and information.
  • Ensure all required paperwork is completed accurately and in compliance with regulatory standards.
  • Work closely with the compliance team to verify client documentation and resolve any issues.
  • Issue Resolution:
  • Identify and address potential issues or discrepancies in client accounts promptly.
  • Collaborate with the relevant teams to resolve issues efficiently, keeping the client informed of progress.
  • Client Education:
  • Educate clients on available services, products, and processes to enhance their understanding and confidence in our wealth management offerings.
  • Provide guidance on account management, transactions, and reporting tools.
  • Compliance and Regulatory Adherence:
  • Stay informed about industry regulations and compliance requirements related to client accounts.
  • Ensure all client interactions and processes adhere to these regulations.

Requirements

  • Proven experience in a client service or similar role within the financial services industry, preferably in wealth management.
  • Strong understanding of financial products, investment vehicles, and wealth management processes.
  • Excellent communication and interpersonal skills.
  • Detail-oriented with strong organisational and problem-solving abilities.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Proficiency in using CRM and office software (e.g., Salesforce, Microsoft Office).

What We Offer

Azets offers a range of benefits, including hybrid and flexible working, birthday leave, professional exams and subscription, and much more.

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