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Train Service Host
2 months ago
SSP Group is looking for a dedicated individual to become part of our team as an Onboard Service Associate for TransPennine Express (TPE) at Newcastle Station.
Working Hours: Full Time (40 hours)
Shifts: Rotational shifts between 6 am and 9 pm, including some weekends
Compensation: £12.00 per hour plus commission
As a leading provider of catering and onboard services within the British Railway sector, we operate over 40 service centres across the UK, employing more than 1000 staff members. Our commitment is to deliver exceptional service consistently.
No prior experience is necessary; comprehensive training will be provided.
AS AN ONBOARD SERVICE ASSOCIATE, YOU WILL:
- Deliver 'at seat trolley service' on TPE trains, ensuring exceptional customer satisfaction, managing inventory, and processing transactions.
- Travel on designated trains, assisting passengers, independently achieving sales objectives, and fulfilling contractual requirements.
- Maintain accurate records of stock and transactions, comply with hygiene and safety regulations, and support management initiatives.
- Execute Service Centre responsibilities as instructed, engaging with passengers, providing information, and addressing various needs while offering precise details on services, ticketing, platforms, and potential service disruptions.
- Benefit from up to 50 rover tickets for the TPE network for family and friends.
REQUIREMENTS FOR ONBOARD SERVICE ASSOCIATE:
- Applicants must be 18 years of age or older to perform certain duties or work specific shifts.
- Ability to adapt to a dynamic and fast-paced environment, including extended hours and varying shifts.
WHY JOIN SSP GROUP?
At SSP Group, we offer more than just jobs; we provide exciting career opportunities with a range of benefits:
- Employee Discounts: Enjoy up to a 50% discount on various offerings.
