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F & B Host - Newcastle
2 months ago
About Us
Grosvenor Casinos is a leading entertainment company that offers a unique experience to its customers. Our venues are at the heart of their communities, providing a space for people to play, socialize, and enjoy great food and drink.
Our Mission
We strive to create a memorable and entertaining experience for our guests, exceeding their expectations and making them feel welcome and cared for. Our team members are passionate about delivering exceptional customer service, ensuring that every visit is an enjoyable one.
Job Summary
We are seeking a skilled F&B Host to join our team at Grosvenor Casino, Newcastle. As a key member of our hospitality team, you will be responsible for providing a warm and welcoming experience for our customers, ensuring that they feel valued and entertained throughout their visit.
Key Responsibilities
- Customer Service
- Provide exceptional customer service, ensuring that every guest feels welcome and valued.
- Respond promptly and politely to customer requests, resolving any issues in a professional and courteous manner.
- Food and Beverage Service
- Offer and provide a friendly, efficient, and prompt service of food and beverages, ensuring that customers receive high-quality products.
- Be familiar and conversant with current promotions and products available, ensuring that customers can make the most of their visit.
- Stock Management
- Replenish stocks to ensure that customers always have access to products.
- Teamwork
- Work collaboratively with other team members to achieve daily and weekly targets.
Requirements
- Customer Service Skills
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Food and Beverage Knowledge
- Familiarity with food and beverage products and promotions.
- Stock Management
- Ability to manage stock levels and replenish as needed.
What We Offer
- Competitive Salary
- Opportunities for Career Development
- Fun and Supportive Work Environment
