Food and Beverage Host
2 weeks ago
Grosvenor Casinos aims to become the UK's most loved casinos, offering a space for people to play, have fun, relax with friends, and enjoy food, drink, and entertainment.
We are on an exciting journey of growth and looking for a talented F&B Host to join our team in Newcastle.
Key Responsibilities
As an F&B Host, you will be the face of our business, greeting and entertaining customers in a way that makes them feel welcomed and cared for.
You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere that exceeds our guests' expectations.
- Be customer-obsessed and carry out your duties in a manner that will ensure all customers have an amazing experience with us.
- Be familiar and conversant with current promotions and products available to ensure customers can make the most of their visit.
- Proactively offer and provide a friendly, efficient, and prompt service of food and beverages, delivering products you are proud of.
- Be aware of daily/weekly targets and contribute positively towards them.
- Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way.
- Replenish stocks so that customers always have the opportunity to access products at all times.
Requirements
Friendly and enthusiastic manner
Customer-obsessed and effective communication
Proactive and efficient service
Ability to work in a fast-paced environment
Flexibility to work varied shifts
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