Client Solutions Associate, London

2 weeks ago

London, Greater London, United Kingdom FactSet Full time

About FactSet

FactSet is a global leader in financial information and analytics, serving over 170,000 users worldwide. Our mission is to empower financial professionals with instant access to data and insights that drive informed investment decisions.

Your Role

As a Client Solutions Associate, you will be a key member of our client-facing team, responsible for building deep relationships with clients and promoting product adoption. You will work closely with clients to understand their business needs and develop creative solutions using FactSet's products.

Key Responsibilities

  • Partner with clients to understand their business processes and provide tailored solutions using FactSet's products
  • Provide exceptional support for FactSet applications and create custom models, screens, and automated processes
  • Plan and lead product trainings in client offices and at training seminars

Requirements

  • Strong interest in finance and/or fintech
  • Client-centric mindset and ability to build relationships
  • Desire to collaborate across teams to create innovative solutions
  • Experience or desire to be client-facing in a support role
  • Proficiency in learning and using new technology
  • Exceptional verbal and written communication skills
  • Ability to build relationships and work on teams
  • Strong analytical and problem-solving abilities
  • Strong knowledge of Microsoft Office with Excel skills

What We Offer

  • A 6-month long foundational training program that equips you with a strong understanding of FactSet's business and its clients
  • Autonomy and trust to make your mark and contribute to the success of our clients
  • Career progression planning and a focus on professional development
  • A social community dedicated to volunteerism, intramural sports, and team-building events

About Us

FactSet is a publicly traded company (NYSE:FDS | NASDAQ:FDS) recently added to the S&P 500 index. We deliver superior content, analytics, and flexible technology to help our clients see and seize opportunity sooner. Our company culture values collaboration, innovation, and customer satisfaction.

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