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Client Solutions Associate

2 months ago

City of London, Greater London, United Kingdom Finitas Full time

Job Summary

Finitas is seeking a highly motivated and organized Client Solutions Associate to provide first-line support to our buy-side clients. As a key member of our team, you will be responsible for ensuring seamless client onboarding, resolving technical issues, and collaborating with internal stakeholders to deliver exceptional client service.

Key Responsibilities

  • Provide timely and effective support to clients, responding to their inquiries and resolving technical issues in a professional and courteous manner.
  • Assist with client onboarding, ensuring all necessary documentation and information are complete and accurate.
  • Collaborate with internal teams to resolve client issues, escalating complex problems as needed.
  • Monitor client accounts, ensuring compliance with regulatory requirements and company policies.
  • Develop and maintain strong relationships with clients, understanding their needs and preferences to deliver tailored solutions.
  • Stay up-to-date with industry trends and developments, applying this knowledge to improve client service and support.

Requirements

  • Strong academic background and relevant work experience in a client-facing role.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Proven problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong attention to detail and organizational skills, with the ability to maintain accurate records and reports.

What We Offer

  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A competitive salary and benefits package, reflecting your value to our team.
  • The chance to work with a leading company in the industry, delivering exceptional client service and support.