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Client Solutions Associate

1 month ago

London, Greater London, United Kingdom FactSet Full time

At FactSet, we're looking for a Client Solutions Associate to join our team. As a Client Solutions Associate, you will be responsible for building deep client relationships by developing client-focused processes and solutions, promoting high user adoption by implementing product-based workflows, and ensuring smooth user onboarding by providing necessary training.

Through one-on-one contact with clients, you will form personal relationships with leaders in the financial industry, come to understand their workflows, and develop creative ways to improve their research and analysis. Upon completion of training, you will combine an understanding of the FactSet system with knowledge of finance and technology to:

  • Partner with clients to understand their business and investment processes and provide solutions using FactSet products
  • Provide support for FactSet applications and create custom FactSet models, screens, and automated processes
  • Plan and lead product trainings in client offices and at training seminars

As a Client Solutions Associate, you will become a versatile businessperson as you expand your knowledge of the financial markets and work with multiple clients. You will not provide financial advice, nor will you perform management consulting functions.

We're looking for a Client Solutions Associate with a strong interest in Finance and/or FinTech, a client-centric mindset, and a desire to collaborate across teams to create unique and innovative solutions.

Other Experience:

  • Experience or desire to be client-facing in a support role
  • Proficiency at learning and using new technology
  • Exceptional verbal and written communication skills
  • Ability to build relationships and work on teams
  • Strong analytical and problem-solving abilities
  • Strong knowledge of Microsoft Office with Excel skills
  • Bachelor's Degree Conferred by February of 2025

As a member of our client-facing team, you'll experience the autonomy and trust needed to make your mark, contribute to the success of our clients, and have a direct impact on FactSet's business.

Learn more about our benefits and company overview below.

FactSet Research Systems Inc. is a global provider of integrated financial information, analytical applications, and industry-leading services for the investment and corporate communities. As a publicly traded company, FactSet delivers superior content, analytics, and flexible technology to help more than 170,000 users see and seize opportunity sooner. For over 40 years, the company has served financial professionals, which include portfolio managers, investment research professionals, investment bankers, risk and performance analysts, wealth advisors, and corporate clients. FactSet gives our clients the edge to outperform with informed insights, workflow solutions across the portfolio lifecycle, and industry-leading support from dedicated specialists.