Client Solutions Associate

2 weeks ago

London, Greater London, United Kingdom FactSet Full time

At FactSet, we're seeking a skilled Client Solutions Associate to join our team. As a Client Solutions Associate, you will be responsible for building deep client relationships by developing client-focused processes and solutions, promoting high user adoption by implementing product-based workflows, and ensuring smooth user onboarding by providing necessary training.

Through one-on-one contact with clients, you will form personal relationships with leaders in the financial industry, come to understand their workflows, and develop creative ways to improve their research and analysis. Upon completion of training, you will combine an understanding of the FactSet system with knowledge of finance and technology to:

  • Partner with clients to understand their business and investment processes and provide solutions using FactSet products
  • Provide support for FactSet applications and create custom FactSet models, screens, and automated processes
  • Plan and lead product trainings in client offices and at training seminars

As a Client Solutions Associate, you will become a versatile businessperson as you expand your knowledge of the financial markets and work with multiple clients. You will not provide financial advice, nor will you perform management consulting functions.

We're looking for a Client Solutions Associate with a strong interest in Finance and/or FinTech, a client-centric mindset, and a desire to collaborate across teams to create unique and innovative solutions.

Other desired skills include:

  • Experience or desire to be client-facing in a support role
  • Proficiency at learning and using new technology
  • Exceptional verbal and written communication skills
  • Ability to build relationships and work on teams
  • Strong analytical and problem-solving abilities
  • Strong knowledge of Microsoft Office with Excel skills
  • Bachelor's Degree Conferred by February of 2025

We offer a 6-month long foundational training program that equips you with a strong understanding of FactSet's business and its clients, and facilitates a long-term career path with FactSet. As a member of our client-facing team, you'll experience the autonomy and trust needed to make your mark, contribute to the success of our clients, and have a direct impact on FactSet's business.

Career progression planning and a focus on professional development, complete with dedicated time each month for online learning seminars, and networking. A social community dedicated to volunteerism, intramural sports, and team-building events, designed to cultivate an inclusive environment for all.

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