Associate, Client Solutions Expert

3 days ago

London, Greater London, United Kingdom GLG Full time

We are seeking a highly motivated and detail-oriented Client Solutions Associate to support our Public Equity business in EMEA. Our prestigious and sophisticated client base consists of leading financial institutions in the EMEA region, including top-tier Private Equity funds, Hedge funds, and Mutual and Sovereign funds.

The Client Solutions Associate plays a critical role in driving our business forward and adding value through close collaboration with client-facing team members to fulfill our clients' needs. This fast-paced, expert-facing role requires the ability to quickly understand project requests, identify and recruit new Network Members, and ensure end-to-end delivery of calls to provide a seamless client experience.

As a Client Solutions Associate, you will have the opportunity to develop strong, transferable business and leadership skills through comprehensive training, daily coaching, and feedback. You will work closely with colleagues on and across regional and global teams to contribute to revenue and broader commercial success.

Key responsibilities of the Client Solutions Associate include:

  • Supporting team members on various aspects of client projects and Network Member engagement.
  • Recruiting new experts to join our insight network through targeted lead generation and timely outreach.
  • Building your understanding of client strategies, various industry sectors, and value chains to identify and vet the best experts for client projects.
  • Scheduling and confirming critical calls and meetings between our clients and Network Members.
  • Proactively engaging with Network Members to understand their expertise and gauge their fit for client projects.
  • Collaborating closely with client-facing team members to expand projects and rescope recruiting populations to drive successful client outcomes.
  • Learning and upholding our compliance policies and procedures to protect the integrity of client engagements.

As a Client Solutions Associate, you will learn to:

  • Excel in a phone-based and highly challenging environment that demands attention to detail and prioritization of various workflows and execution on multiple projects at the same time.
  • Recruit and vet new relevant experts to our network, building your lead generation, outreach, screening, and pitching skills.
  • Develop strong, transferable business skills, including communication, time management, negotiating, problem-solving, project management, research, and the ability to achieve monthly/quarterly targets.
  • Collaborate with colleagues on and across regional and global teams to contribute to revenue and broader commercial success.
  • Mentor future GLG Associates as you become tenured and proficient in your role.

We are looking for ideal candidates who possess:

  • Confident and strong communication (oral and written), interpersonal skills, and motivation to work on the phone daily with Network Members and potential recruits.
  • Proven outreach experience is a significant benefit in this role.
  • Desire to work in a collaborative, team environment that is fast-paced and provides an excellent experience for experts and clients.
  • Ability to work responsibly and manage multiple, simultaneous tasks and prioritize effectively, given priorities shift quickly at GLG.
  • High motivation to exceed personal weekly, monthly, and quarterly commercial targets.
  • Strong problem-solving skills.
  • Ability to quickly digest and implement feedback and coaching.
  • Eagerness to learn about new topics, industries, and companies.

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