Operations Manager

1 week ago


Aberdeen, Aberdeen City, United Kingdom North Full time

About North

North is a leading boutique entertainment company, renowned for its innovative and immersive experiences. With multiple venues across the UK, we offer a unique blend of bowling, arcade games, ping-pong, e-darts, virtual reality, and karting.

Our Vision

We strive to create an exceptional guest experience, fostering a culture of creativity, passion, and excitement. Our team members are the heartbeat of our business, and we're committed to providing opportunities for growth and development.

The Role

We're seeking a highly motivated and experienced Operations Manager to join our management team. As a key member of our team, you'll be responsible for ensuring our guest journey is seamless, from start to finish. Your primary focus will be on:

  • Guest Experience
    • Ensuring our guests have an unforgettable experience, with impeccable service and attention to detail.
    • Managing and resolving any guest complaints or issues in a professional and timely manner.
  • Team Management
    • Leading and motivating our team members to deliver exceptional results and exceed guest expectations.
    • Developing and implementing effective training programs to enhance team skills and knowledge.
  • Operational Efficiency
    • Overseeing the day-to-day operations of our venue, ensuring seamless execution of events and activities.
    • Managing inventory, supplies, and equipment to maintain optimal levels and minimize waste.
  • Business Development
    • Identifying opportunities for growth and development, and implementing strategies to drive revenue and increase market share.
    • Collaborating with our marketing team to develop and execute promotional campaigns and events.

What We Offer

As a valued member of our team, you'll enjoy a range of benefits, including:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Recognition and rewards for outstanding performance
  • Access to our employee wellbeing program
  • Discounts on food and beverages

Requirements

To be successful in this role, you'll need:

  • A minimum of 2 years' experience in a similar role, preferably in the hospitality or entertainment industry.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong problem-solving and analytical skills.

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