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Front Desk Operations Supervisor

2 months ago

London, Greater London, United Kingdom RBH Hospitality Management Full time

WELCOME TO RBH HOSPITALITY MANAGEMENT

At RBH, we recognize that our employees are our most valuable resource. We prioritize their well-being and foster a culture that embraces diversity, sustainability, and individuality. This commitment has earned us a place among the Top 30 Best Places to Work in Hospitality.

As part of the Hotel Indigo brand, we invite guests to immerse themselves in the local culture, encouraging exploration and the creation of unique experiences.

ROLE OVERVIEW: RECEPTION SUPERVISOR

As a Reception Supervisor, reporting directly to the Reception Manager, your daily responsibilities will encompass:

  • Ensuring that every visitor enjoys a memorable stay at our establishment, striving to be the premier hotel in the area.
  • Overseeing guest service operations.
  • Facilitating team training initiatives.
  • Organizing engaging activities for staff and recognizing special occasions.
  • Assisting with staff scheduling and rota management.
  • Supporting charitable initiatives and community engagement events.
  • Acting as a Fun Champion to enhance team morale.
  • Welcoming guests and managing check-in and check-out processes with a friendly demeanor.
  • Maintaining accurate records of guest reservations.
  • Providing information about hotel amenities, local transportation, attractions, and entertainment options.
  • Handling phone and email inquiries professionally.
  • Collaborating with housekeeping and maintenance teams to resolve guest concerns.
  • Staying informed about ongoing training opportunities within RBH and IHG.

This role encompasses much more than what is outlined here. It is fundamentally about crafting exceptional experiences, acting with integrity, and understanding the needs of our guests. We seek an individual who can infuse creativity, originality, and innovation into their work while achieving outstanding results for our stakeholders.

BENEFITS OFFERED

We provide a comprehensive benefits package designed to support our employees and enhance our workplace culture.

  • Discounted accommodation rates for employees and their friends and family.
  • Special discounts on food and beverages.
  • Additional holiday leave for birthdays.
  • Pension plan.
  • Complimentary meals during shifts, saving you significant costs annually.
  • Exclusive discounts throughout the city for members.
  • Access to a 24-hour support line.

For further details about our complete benefits package, please refer to our employee benefits resources.


COMMITMENT TO EQUAL OPPORTUNITIES

RBH Hospitality Management is dedicated to fostering an inclusive workplace. We are an equal opportunity employer and are committed to building a diverse workforce. If you require any accommodations during the application process, please reach out to us.