Crimson Hotels Front Desk Supervisor

4 weeks ago


London, Greater London, United Kingdom Crimson Hotels Full time

At Crimson Hotels, we're passionate about delivering exceptional customer service to our guests. As a Front Desk Supervisor, you'll play a key role in ensuring our reception operations run smoothly and efficiently.

The Role

As a Front Desk Supervisor, you'll be responsible for supervising the Front Desk team during your assigned shift to a consistently high standard. Your main duties will include:

  • Advising your team of any special events or VIP guests in the hotel
  • Monitoring the appearance, standards, and performance of receptionists with an emphasis on training and teamwork
  • Maximizing sales revenues through up-selling
  • Managing guest requests, inquiries, and complaints promptly and completely

The Person

We're looking for a Front Desk Supervisor with a strong commitment to delivering exceptional customer service, a charismatic personality, and a natural flair for creating memorable experiences with our guests. You'll have a can-do attitude and be able to respond flexibly to different guest requests and situations. Finally, you'll have a good command of the English language and be very well presented.

Benefits

  • GoHilton – you and your friends and family can explore the world with discounted room rates through our renowned international travel programme with more than 12 brands under the Hilton Family
  • Private Healthcare Plan – financial assistance towards the cost of healthcare
  • Learning and development opportunities – from our lots of in-house training courses and programmes and over 1,000 training courses available on our 'Training University'
  • Opportunities for promotion and transfer across departments, Hilton Family group on a national and international level
  • Attractive front office upselling incentives scheme
  • Recommend a Friend incentive – bring your friends on board and receive a bonus after they've been with us for 6 months
  • Hero Of The Month recognition programme to recognise and celebrate your achievements
  • Free-of-charge freshly cooked meals to enjoy on duty
  • Free-of-charge dry-cleaning for your uniform
  • Free weekly English classes
  • Lots of team member social events and wellbeing events


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