Crimson Hotels Front Desk Supervisor
4 weeks ago
At Crimson Hotels, we're passionate about delivering exceptional customer service to our guests. As a Front Desk Supervisor, you'll play a key role in ensuring our reception operations run smoothly and efficiently.
The Role
As a Front Desk Supervisor, you'll be responsible for supervising the Front Desk team during your assigned shift to a consistently high standard. Your main duties will include:
- Advising your team of any special events or VIP guests in the hotel
- Monitoring the appearance, standards, and performance of receptionists with an emphasis on training and teamwork
- Maximizing sales revenues through up-selling
- Managing guest requests, inquiries, and complaints promptly and completely
The Person
We're looking for a Front Desk Supervisor with a strong commitment to delivering exceptional customer service, a charismatic personality, and a natural flair for creating memorable experiences with our guests. You'll have a can-do attitude and be able to respond flexibly to different guest requests and situations. Finally, you'll have a good command of the English language and be very well presented.
Benefits
- GoHilton – you and your friends and family can explore the world with discounted room rates through our renowned international travel programme with more than 12 brands under the Hilton Family
- Private Healthcare Plan – financial assistance towards the cost of healthcare
- Learning and development opportunities – from our lots of in-house training courses and programmes and over 1,000 training courses available on our 'Training University'
- Opportunities for promotion and transfer across departments, Hilton Family group on a national and international level
- Attractive front office upselling incentives scheme
- Recommend a Friend incentive – bring your friends on board and receive a bonus after they've been with us for 6 months
- Hero Of The Month recognition programme to recognise and celebrate your achievements
- Free-of-charge freshly cooked meals to enjoy on duty
- Free-of-charge dry-cleaning for your uniform
- Free weekly English classes
- Lots of team member social events and wellbeing events
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