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Front Desk Hotel Representative

1 month ago

London, Greater London, United Kingdom Virgin Hotels Edinburgh Full time

Why work with Virgin Hotels:

  • Lots of social events throughout the year, where we can get together and have a good time
  • Regular training opportunities including wine, spirits, service and menu tastings
  • Paid leave to volunteer to spend time with the causes closest to your heart, for every teammate
  • Generous family-friendly policies and allowances
  • Teammate discount at Virgin Hotels and 20 other Virgin brands

As a Front Desk Agent, you will learn and retain complete knowledge of front office procedures and comply with all policies and procedures.

You will maintain the Virgin "Tone of Voice," culture & level of standards set forth by the management team.

Excellent communication skills with guests and staff are essential, including verbal, written and body language.

You will learn and retain knowledge of all front office technical systems (HMS, EAM, Guestware, GoConcierge, etc).

Process guest accounts by presenting folios to guests when requested, resolving any disputed charges & settling accounts by following accounting procedures.

1-2 years' experience in a Front Desk Agent position within a hotel is required.