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Duty Manager

4 weeks ago

London, Greater London, United Kingdom Crimson Hotels Group Full time
Job Title: Duty Manager

At Crimson Hotels Group, we are seeking a highly motivated and experienced Duty Manager to join our team at The Trafalgar St. James, Curio Collection by Hilton.

Key Responsibilities:
  • Provide exceptional customer service to guests, ensuring their needs and expectations are met.
  • Manage the front desk, housekeeping, maintenance, and security teams to ensure seamless coordination and exceptional service delivery.
  • Conduct regular inspections of guest rooms, public areas, and facilities to ensure cleanliness, functionality, and adherence to brand standards.
  • Utilize Front Desk systems to track guest preferences, special requests, and feedback, in order to personalize guest experiences and anticipate future needs.
  • Assist in communicating, developing, and upskilling the team, while building great relationships with other teams across the hotel.
Requirements:
  • Experience in a similar environment, preferably in a luxury hotel setting.
  • Excellent verbal and written communication skills, with the ability to work well under pressure.
  • Ability to multitask and prioritize, with a problem-solving attitude and high determination.
  • Knowledge of OnQ and ability to work flexible shifts, including day and night shifts.
Benefits:
  • Health & Wellbeing Cash Plan
  • GoHilton - Discount program for you, your friends & family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night
  • Life Assurance Scheme
  • Pension Scheme
  • Complimentary meals on duty
  • Opportunities for internal career progression
  • Dry cleaning and uniform laundering on duty
  • Professional training and development opportunities
  • Paid birthday day off
  • Employee recognition programmes to celebrate your achievements
  • Refer a Friend incentive
  • Discounts in our F&B Outlets: Rockwell and Rooftop

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Crimson Hotels Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.