Duty Manager

4 weeks ago

London, Greater London, United Kingdom The Standard Hotel Full time
About The Standard Hotel

The Standard Hotel is a culturally engaged hotel that offers a unique and inclusive experience for its guests. Our hotel is a destination that is brimming with events and entertainment, and we are looking for unique individuals who can bring a fresh perspective to our team.

Job Title: Duty Manager

We are seeking a highly skilled and experienced Duty Manager to join our team. As a Duty Manager, you will be responsible for overseeing the Front Desk, Guest Services, Guest Experience, and Bell teams, and ensuring that our guests receive exceptional service.

Key Responsibilities:
  • Oversee daily operations and ensure that all teams are working efficiently and effectively.
  • Lead with confidence and composure, handling guest complaints and juggling schedules with ease.
  • Be flexible and adaptable, able to adjust to changing situations and priorities.
Requirements:
  • Several years of experience in a senior Front Office role in the UK or international hospitality scene.
  • Previous experience as a Duty Manager, Assistant Front Office Manager, or Guest Relations Manager in a luxury boutique hotel or big hotel.
  • Proactivity and a can-do attitude.
  • Stellar decision-making skills.
  • Ability to deliver top-notch service consistently.
  • Training and coaching abilities.
  • Expertise in Opera, Knowcross, Squirrel, Microsoft Office, and NOR1.
Benefits:
  • Accommodation Service Charge & Commission incentive Schemes.
  • Prorata - 28 Days Holiday, rising to 33 Days with service.
  • Meals on Duty.
  • Pension Scheme.
  • Life Assurance (2 x Annual Salary).
  • Medical Assistance (including online GP and Physio).
  • Employee Assistance Programme with Well-being service.
  • Discount platform including GYM.
  • Worldwide Travel Discounts via The Standard Advantage platform.
  • Employee & Family Rates across all Standard and Bunkhouse properties.
  • In-house Experience Programme.
  • F&B Discounts ranging from 25-50%.
  • Recruitment Referral Bonus up to £1,000.
  • Tuition Aid Scheme & subsidised training.
  • Season Ticket Loan & Bike 2 Work Scheme.
  • Social Committee with regular monthly social activities.

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