Duty Manager

4 weeks ago

London, Greater London, United Kingdom Imperial London Hotels Full time
Job Title: Duty Manager

We are seeking a highly skilled Duty Manager to join our team at Imperial London Hotels. As a Duty Manager, you will be responsible for ensuring the highest standards of guest care and attention, while also leading the Front Office team to deliver an exceptional guest experience.

Key Responsibilities:

  • Meet and greet guests, ensuring a warm and welcoming experience.
  • Manage the Front Desk and Ground Floor areas, ensuring seamless workflow and processes.
  • Provide Fire evacuation training and ensure all team members are up-to-date with procedures.
  • Deal with accidents and incidents, calling emergency services when necessary.
  • Complete regular DM walks to ensure health and safety standards are met.

Requirements:

  • Previous experience as a Duty Manager or Reception Manager in a similar operation.
  • Excellent Fire evacuation procedure knowledge and confidence leading the procedure.
  • A passion for hospitality and creating memorable experiences for guests.
  • NVQ/QCF Level 3 Qualified or equivalent qualification in Business Administration.
  • A natural leader with the ability to motivate and develop a team.
  • A positive can-do attitude, calm under pressure, and able to work independently and as part of a team.

What We Offer:

  • 28 Days Holiday pro-rota increasing with length of service up to 33 days.
  • Free meals on duty.
  • Uniform and dry-cleaning.
  • Workplace pension scheme.
  • 300 Refer a Friend Scheme.
  • Employee recognition and awards.
  • Social events and interest-free Season Ticket Loan/Travelcard Loan.
  • 50% discount to friends and family in our hotels on hotel rooms and 20% discount in our restaurants (subject to availability).
  • Local discounts at Gym, Dry Cleaners, Bowling, and Restaurant outlets.
  • Shopping discounts across several high-street brands and online retailers (via Each Person).
  • Nursery Scheme via Each Person (subject to eligibility).
  • Early Pay - Instantly access a portion of the pay you've already earned.
  • Mental health first aiders support and well-being.
  • Employee Assistance Programme - Supported by Hospitality Action.

Career and Development Benefits:

  • Training and development through our Imperial London Hotels Academy.
  • Access to fully funded apprenticeships (subject to eligibility).
  • £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility).
  • Access to Supported Study Scheme (subject to eligibility).
  • Annual Free English Course accredited by UCL Centre for Languages & International Education.
  • Opportunity to explore other roles within Imperial London Hotels after 1 year of service.

Extended Benefits:

  • Technology Scheme (subject to eligibility).
  • Cycle to Work Scheme (subject to eligibility).
  • Electrical Car Scheme for senior management positions only (subject to eligibility).

  • Business Operations Manager

    1 month ago

    London, Greater London, United Kingdom Business Manager Full time

    Business Manager Job DescriptionCollinson is a global company dedicated to making travel easier and more enjoyable for millions of people worldwide. As a Business Manager, you will play a critical role in supporting the company's leadership teams and driving business growth.Key Responsibilities:Manage meeting cadence and coordination across the business...

  • Business Manager

    3 weeks ago

    London, Greater London, United Kingdom Business Manager Full time

    Business Manager Role SummaryWe are seeking a highly skilled Business Manager to support the Chief Product Officer (CPO) and the Chief Technology and Data Officer (CTDO). The primary responsibility will be to ensure consistency of information between the two sides of the business unit.Action tracking and coordination of various stakeholders to drive business...

  • Business Manager

    2 weeks ago

    London, Greater London, United Kingdom Business Manager Full time

    Business Manager Job DescriptionCollinson is a global, privately-owned company that helps the world travel with ease and confidence. As a Business Manager, you will be part of the Product, Tech & Data team, supporting the Chief Product Officer and the Chief Technology and Data Officer in ensuring consistency of information between the two sides of the...

  • Business Manager

    3 weeks ago

    London, Greater London, United Kingdom Business Manager Full time

    Business Manager Role OverviewCollinson is a global company dedicated to helping the world travel with ease and confidence. As a Business Manager in our Product, Tech & Data team, you will provide critical support to the Chief Product Officer and Chief Technology and Data Officer. Your role will ensure consistency of information between the two sides of the...

  • Business Manager

    4 weeks ago

    London, Greater London, United Kingdom Business Manager Full time

    Business Manager Role SummaryWe are seeking a highly skilled Business Manager to join our Product, Tech & Data team. As a Business Manager, you will provide critical support to the Chief Product Officer (CPO) and the Chief Technology and Data Officer (CTDO). Your primary responsibility will be to ensure consistency of information between the two sides of the...

  • Duty Manager

    4 weeks ago

    London, Greater London, United Kingdom https:jobs-redefined.cositemap Full time

    Job Title: Duty ManagerYHA London Thameside is seeking a highly skilled Duty Manager to join our team. As a Duty Manager, you will play a pivotal role in supporting the management of an operational budget and the delivery of Key Performance Indicators (KPIs).Key Responsibilities:Support the management of an operational budget and the delivery of KPIsEngage...

  • Duty Manager

    4 weeks ago

    London, Greater London, United Kingdom https:jobs-redefined.cositemap Full time

    Job Title: Duty ManagerYHA London Thameside is seeking a highly skilled Duty Manager to join our team. As a Duty Manager, you will play a pivotal role in supporting the management of an operational budget and the delivery of Key Performance Indicators (KPIs).Key Responsibilities:Support the management of an operational budget and the delivery of KPIsEngage...

  • Duty Manager

    1 month ago

    London, Greater London, United Kingdom Market Halls Full time

    We're seeking a talented Duty Manager to lead our team at Market Halls, a revolutionary food hall concept in London.As a Duty Manager, you'll be responsible for delivering exceptional guest service, driving sales, and fostering strong relationships with our food traders and team members. You'll be the leader on the floor, ensuring that every visitor has an...

  • Duty Manager

    1 month ago

    London, Greater London, United Kingdom Market Halls Full time

    We're seeking a talented Duty Manager to lead our team at Market Halls, a revolutionary food hall concept in London.As a Duty Manager, you'll be responsible for delivering exceptional guest service, driving sales, and fostering strong relationships with our food traders and team members. You'll be the leader on the floor, ensuring that every visitor has an...

  • Duty Manager

    4 weeks ago

    London, Greater London, United Kingdom FPMR Ltd Full time

    Job Title: Duty ManagerWe are seeking a highly organized and customer-focused Duty Manager to join our team at FPMR Ltd. The successful candidate will be responsible for the day-to-day operation of the Concierge Desk, providing excellent customer service and ensuring the smooth running of the residential block.Key Responsibilities:Assist in the required...

  • Duty Manager

    4 weeks ago

    London, Greater London, United Kingdom FPMR Ltd Full time

    Job Title: Duty ManagerWe are seeking a highly organized and customer-focused Duty Manager to join our team at FPMR Ltd. The successful candidate will be responsible for the day-to-day operation of the Concierge Desk, providing excellent customer service and ensuring the smooth running of the residential block.Key Responsibilities:Assist in the required...

  • Duty Manager

    4 weeks ago

    London, Greater London, United Kingdom The Standard Hotel Full time

    About The Standard HotelThe Standard Hotel is a culturally engaged hotel that offers a unique and inclusive experience for its guests. Our hotel is a destination that is brimming with events and entertainment, and we are looking for unique individuals who can bring a fresh perspective to our team.Job Title: Duty ManagerWe are seeking a highly skilled and...

  • Duty Manager

    4 weeks ago

    London, Greater London, United Kingdom AccorHotel Full time

    Unlock Your Potential as a Duty Manager at AccorHotelAre you passionate about delivering exceptional guest experiences and leading a high-performing team? Do you have a strong understanding of hotel operations and a hands-on approach to problem-solving? We're looking for a talented Duty Manager to join our team at AccorHotel!About the RoleAs a Duty Manager,...

  • Duty Manager

    4 weeks ago

    London, Greater London, United Kingdom AccorHotel Full time

    Unlock Your Potential as a Duty Manager at AccorHotelAre you passionate about delivering exceptional guest experiences and leading a high-performing team? Do you have a strong understanding of hotel operations and a hands-on approach to problem-solving? We're looking for a talented Duty Manager to join our team at AccorHotel!About the RoleAs a Duty Manager,...

  • Duty Manager

    4 weeks ago

    London, Greater London, United Kingdom Chateau Denmark Full time

    {"title": "Duty Manager", "description": "Key ResponsibilitiesAs a Duty Manager at Chateau Denmark, you will be responsible for overseeing the daily breakfast service, supervising bar operations, and coordinating event bookings. You will also identify and implement strategies to increase profit in both mini and maxi bars, oversee room service operations, and...

  • Duty Manager

    4 weeks ago

    London, Greater London, United Kingdom Chateau Denmark Full time

    {"title": "Duty Manager", "description": "Key ResponsibilitiesAs a Duty Manager at Chateau Denmark, you will be responsible for overseeing the daily breakfast service, supervising bar operations, and coordinating event bookings. You will also identify and implement strategies to increase profit in both mini and maxi bars, oversee room service operations, and...

  • Duty Manager

    4 weeks ago

    London, Greater London, United Kingdom Chateau Denmark Full time

    Key ResponsibilitiesThe successful candidate will oversee daily breakfast service, ensuring a seamless guest experience. They will also supervise bar operations, maintaining high standards of service, and coordinate event bookings between the reservation team and the bar, ensuring smooth operations.Additionally, the Duty Manager will identify and implement...

  • Duty Manager

    4 weeks ago

    London, Greater London, United Kingdom The Breakfast Group Full time

    About The Breakfast GroupThe Breakfast Group is a leading hospitality company that has been serving Londoners for over 30 years. Our mission is to create memorable experiences for our customers through our unique venues and exceptional service.Job Title: Duty ManagerWe are seeking a highly skilled Duty Manager to join our team at Lucy Wong Cocktail Bar. As a...

  • Duty Manager

    4 weeks ago

    London, Greater London, United Kingdom The Breakfast Group Full time

    About The Breakfast GroupThe Breakfast Group is a leading hospitality company that has been serving Londoners for over 30 years. Our mission is to create memorable experiences for our customers through our unique venues and exceptional service.Job Title: Duty ManagerWe are seeking a highly skilled Duty Manager to join our team at Lucy Wong Cocktail Bar. As a...

  • Duty Manager

    1 month ago

    London, Greater London, United Kingdom Chateau Denmark Full time

    Job Title: Duty ManagerWe are seeking an experienced and passionate Duty Manager with a strong Food & Beverage background to join our dynamic team at Chateau Denmark. If you have a proven track record in hospitality, love creating exceptional guest experiences, and thrive in a fast-paced environment, we want to hear from you.Located in the heart of London's...