Duty Manager

4 weeks ago

London, Greater London, United Kingdom Park Grand Hotels Full time

Job Title: Duty Manager

Job Summary:

We are seeking a highly skilled and ambitious Duty Manager to join our team at Park Grand Hotels. As a key member of our hotel operations team, you will be responsible for ensuring the smooth daily operation of the hotel, guaranteeing optimum guest relations, and managing and supervising departmental managers and staff members.

Key Responsibilities:

  • Ensure the smooth daily operation of the hotel.
  • Guarantee optimum guest relations concurrent with managing and supervising departmental managers and staff members.
  • Ensure security and monitoring of the hotel.
  • Communicate effectively with team members and managers.
  • Attend necessary meetings and conduct meetings with the team.
  • Check standards of services, cleanliness, and greet guests.
  • Be responsible for employee professionalism and training.
  • Ensure corporate, divisional, and departmental policies and procedures are adhered to.
  • Liaise closely with other departments and emphasize excellent inter-departmental relations.
  • Delegate authority and responsibilities to direct subordinates.

Requirements and Skills:

  • Experience in a fast-paced environment, dealing with multiple data sources.
  • Excellent verbal and written communication skills.
  • Excellent stakeholder management skills.
  • Organization and time management skills.
  • Positive attitude.
  • Knowledge of Opera.
  • Experience in managing a team at a supervisory or managerial level.
  • Previous experience in a 5* environment.
  • Knowledge of using Fourth and Harri.

Benefits:

  • Collaborative and empowering team dynamics.
  • Pathways for promotions and growth within the brand.
  • Recognition and Rewards Program.
  • Access to an array of discounts via our Benefits Platform.
  • Comprehensive training through Certified Classroom and E-Learnings.
  • 28 holidays annually, inclusive of 8 bank holidays.
  • Additional holidays post 2-year tenure.
  • Health incentives: Cash-back on optical, dental, chiropractic, and physio services.
  • Concession on gym memberships.
  • Nutritious meals provided during shifts.
  • Complimentary dry-cleaning service for uniforms.
  • Inclusive pension schemes.

Eligibility:

Candidates must be authorized to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer:

Park Grand Hotels genuinely values the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice.

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