Front Desk Supervisor

1 month ago

London, Greater London, United Kingdom Marriott International Full time

Front Desk Supervisor

At Marriott International, we're committed to delivering exceptional guest experiences. As a Front Desk Supervisor, you'll play a key role in ensuring our guests feel welcome and valued.

Key Responsibilities:

  • Assist staff with expediting problem payments and follow up with guests regarding satisfaction with guest-related issues.
  • Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
  • Process all payment types, including room charges, cash, checks, debit, or credit.
  • Set up accurate accounts for each guest upon check-in, including shared rooms, separate rooms, tax, and incidentals.
  • Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
  • Block rooms in the computer and identify designated requirements and requests.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Review shift logs/daily memo books and document pertinent information in logbooks.
  • Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

What We Offer:

  • A comprehensive training and development program to help you grow in your career.
  • A supportive and inclusive work environment that values diversity and promotes a culture of excellence.
  • A competitive compensation package, including benefits and rewards for your hard work.
  • The opportunity to work with a global leader in the hospitality industry and make a real impact on our guests' experiences.

Requirements:

  • High school diploma or equivalent required; degree in hospitality or related field preferred.
  • Previous experience in a front desk or customer service role, preferably in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Basic math skills and accuracy with handling cash and credit transactions.

Marriott International is an equal opportunity employer.

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