Front Desk Representative

2 days ago


Saint Andrews, Fife, United Kingdom Accor Full time
Job Title: Front Desk Agent

At Fairmont St. Andrews, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all.

Key Responsibilities:
  • Greet and check-in guests, respond to requests, and settle accounts while providing exceptional service
  • Take initiative to add a personalized experience for our guests
  • Promote the hotel facilities and look for opportunities to enhance a guest's stay through up-selling
  • Ensure all guest information is correct and entered into Property Manager correctly
  • Perform a variety of administration tasks, including guest correspondence and reporting tasks
  • Promote the Fairmont Brand through adhering to our mission statement and values
Requirements:
  • Service-focused personality is essential; experience is an asset
  • Prior experience working with Opera or a related system
  • Fluency in English; additional languages are a plus
  • Eligible to work in the UK
What We Offer:
  • Competitive salary
  • Staff shuttle service to/from St Andrews
  • Complimentary staff canteen
  • 50% off dining in our Food and Beverage outlets
  • Employee rates for Spa treatments and green fees
  • Access to gym and pool services
  • Growth opportunities
  • On-the-job training
  • Regular social events


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