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Operations Manager

3 months ago

Saint Andrews, United Kingdom Valor Hospitality Europe Full time
Operations Manager - St Andrews

Lead with Excellence - Operations Manager Wanted

Seaton House, St Andrews' newest 5-star hotel opening in February 2025, is seeking a dynamic and experienced Operations Manager to oversee the day-to-day operations and ensure an exceptional guest experience. This is a unique opportunity to be part of an iconic new establishment in collaboration with Roy Brett and his renowned seafood restaurant, Ondine.

As Operations Manager, you will play a critical role in ensuring that Seaton House runs smoothly and efficiently. You will be responsible for managing all aspects of hotel operations, from guest services to housekeeping, while maintaining the highest standards of service and quality.

What You'll Do:

  • Oversee daily operations of the hotel, including front desk, housekeeping, and food and beverage services.
  • Ensure exceptional guest experiences by maintaining high standards of service.
  • Work closely with Roy Brett and the Ondine team to ensure seamless integration of the restaurant within the hotel.
  • Develop and implement operational policies and procedures.
  • Manage budgets and financial plans, ensuring cost efficiency.
  • Recruit, train, and manage staff, fostering a positive and productive work environment.
  • Address and resolve guest complaints and issues promptly and professionally.

What We're Looking For:

  • Proven experience as an Operations Manager in a high-end hotel or hospitality setting.
  • Strong leadership skills and the ability to manage and motivate a diverse team.
  • Excellent organisational and multitasking abilities.
  • Exceptional customer service skills and a passion for hospitality.
  • Strong financial acumen and experience managing budgets.
  • Excellent communication and problem-solving skills.

Why Join Seaton House?

  • Be part of something new: Play a pivotal role in the launch and success of a new 5-star hotel.
  • Collaborate with the best: Work closely with Roy Brett and the renowned Ondine team.
  • Impact the community: Help establish Seaton House as a premier destination in St Andrews and contribute to the local economy.

In addition to competitive rates of pay, we also offer:

Exclusive discounts for you, your friends and family

  • Valor team member rates at our UK hotels, with rooms from just 30 B&B.
  • Discounted stays for friends and family.
  • 50% discount when dining in our restaurants and bars.
  • Free meals while on duty, keeping you well-fuelled.
  • Access to high-street discounts on a range of shops, experiences and more.
  • Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
  • Generous refer-a-friend bonuses, starting at 250.

Caring for your health and wellbeing, both in and outside of work

  • A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
  • Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
  • Healthcare Cash Plan options, from just 5 per month.

Supporting your hospitality career growth

  • Fully funded apprenticeship programmes.
  • Internal development programmes, designed to support you as you grow within your role.
  • Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team?

Valor Hospitality is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Across the UK, we currently operate 34 hotels across leading brands such as Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans too, with three new luxury 5-star hotels planned to open in 2024.