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Front Office Manager
2 months ago
We are seeking an exceptional Front Office Manager to lead our front desk team at Seaton House, a new 5-star hotel in St Andrews. As the face of our hotel, you will be responsible for ensuring that all front desk operations run smoothly and effectively, providing a warm welcome and outstanding service to our guests.
Key Responsibilities:- Manage and oversee all front office operations, including guest check-in, concierge services, and guest services.
- Train, supervise, and support front office staff, including receptionists, concierges, and guest services agents.
- Develop and implement strategies to enhance guest satisfaction and optimize workflow.
- Ensure smooth coordination with housekeeping and maintenance departments to maintain high service standards.
- Handle guest inquiries, provide local recommendations, and resolve any issues with professionalism and poise.
- Oversee the management of guest services technology and software.
- Prepare and manage the front office budget, optimizing expenditures while maintaining excellent service levels.
- Proven experience as a Front Office Manager or similar managerial role in a luxury hotel setting.
- Strong leadership skills with a passion for training and team development.
- Excellent problem-solving abilities and a commitment to providing exceptional guest experiences.
- Proficient in hotel management software (Opera) and MS Office.
- Strong organisational and multitasking skills, with an ability to perform well in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Competitive rates of pay.
- Exclusive discounts for you, your friends and family.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at 250.
- A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family.
- Healthcare Cash Plan options, from just 5 per month.
We are a leading hospitality company operating 34 hotels across the UK, with ambitious development and growth plans. We are committed to providing exceptional guest experiences and opportunities for our team members to grow and develop their careers.
