Front Office Manager

3 weeks ago


Saint Andrews, Fife, United Kingdom Valor Hospitality Europe Full time
Front Office Manager Opportunity

Elevate Guest Experiences - Front Office Manager Wanted

Seaton House, a 5-star hotel, is seeking an exceptional Front Office Manager to lead our front desk team. This pivotal role is perfect for a service-oriented professional who thrives in a dynamic environment and is passionate about delivering unparalleled guest service.

As the Front Office Manager, you will be the face of Seaton House, responsible for ensuring that all front desk operations run smoothly and effectively. You will manage a team dedicated to providing the highest level of hospitality and service to our guests, from check-in to departure.

Key Responsibilities:

  • Manage and oversee all front office operations, ensuring guests receive a warm welcome and outstanding service.
  • Train, supervise, and support front office staff, including receptionists, concierges, and guest services agents.
  • Develop and implement strategies to enhance guest satisfaction and optimize workflow.
  • Ensure smooth coordination with housekeeping and maintenance departments to maintain high service standards.
  • Handle guest inquiries, provide local recommendations, and resolve any issues with professionalism and poise.
  • Oversee the management of guest services technology and software.
  • Prepare and manage the front office budget, optimising expenditures while maintaining excellent service levels.

Requirements:

  • Proven experience as a Front Office Manager or similar managerial role in a luxury hotel setting.
  • Strong leadership skills with a passion for training and team development.
  • Excellent problem-solving abilities and a commitment to providing exceptional guest experiences.
  • Proficient in hotel management software (Opera) and MS Office.
  • Strong organisational and multitasking skills, with an ability to perform well in a fast-paced environment.
  • Excellent communication and interpersonal skills.

Why Valor Hospitality Europe?

  • Be part of a dynamic team that collaborates with industry leaders.
  • Impact the community by shaping the service culture of a new 5-star hotel.

Benefits:

  • Exclusive discounts for you, your friends and family.
  • Discounted stays for friends and family.
  • 50% discount when dining in our restaurants and bars.
  • Free meals while on duty, keeping you well-fuelled.
  • Access to high-street discounts on a range of shops, experiences and more.
  • Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
  • Generous refer-a-friend bonuses, starting at 250.

Career Growth:

  • Fully funded apprenticeship programmes.
  • Internal development programmes, designed to support you as you grow within your role.
  • Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Equal Opportunities Employer:

Valor Hospitality Europe is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.


  • Front Office Manager

    4 weeks ago


    Saint Andrews, Fife, United Kingdom Valor Hospitality Europe Full time

    Front Office Manager - Luxury Hotel ExperienceElevate Guest Experiences - Front Office Manager WantedSeaton House, a 5-star hotel, is seeking an exceptional Front Office Manager to lead our front desk team. This pivotal role is perfect for a service-oriented professional who thrives in a dynamic environment and is passionate about delivering unparalleled...

  • Front Office Manager

    4 weeks ago


    Saint Andrews, Fife, United Kingdom Valor Hospitality Europe Full time

    Front Office Manager - Luxury Hotel ExperienceElevate Guest Experiences - Front Office Manager WantedSeaton House, a 5-star hotel, is seeking an exceptional Front Office Manager to lead our front desk team. This pivotal role is perfect for a service-oriented professional who thrives in a dynamic environment and is passionate about delivering unparalleled...

  • Front Office Manager

    3 weeks ago


    Saint Andrews, Fife, United Kingdom Xpress Recruitment Full time

    Job Summary:Xpress Recruitment is seeking a highly skilled Front Office Manager to lead the front desk operations of a luxurious 5-star property in Scotland.Key Responsibilities:Ensure guests receive exceptional service at all times.Maintain high standards of operation and adhere to current legislation.Maximise profit by positively approaching sales...

  • Front Desk Ambassador

    3 weeks ago


    Saint Andrews, Fife, United Kingdom Accor Full time

    At Fairmont St Andrews, we are seeking a highly skilled and experienced Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for ensuring that they have a memorable and luxurious experience with us.Key Responsibilities:Greet and check-in guests, respond to requests and settle...


  • Saint Andrews, Fife, United Kingdom Stonegate Group Full time

    Role OverviewWe are seeking an experienced Front of House Team Leader who can provide exceptional guest experiences in our vibrant pub environment.Key ResponsibilitiesSupport and coach the Front of House team to deliver outstanding customer serviceCollaborate with the management team to develop and implement strategies to drive sales and profitabilityEnsure...


  • Saint Andrews, Fife, United Kingdom Stonegate Group Full time

    LocationWe are seeking an experienced Team Leader to join our Front of House team at The Rule. As a Team Leader, you will be responsible for supporting, coaching, and mentoring your team to deliver exceptional guest experiences.Key ResponsibilitiesSupport the management team in creating and delivering a vision for the Front of House teamEnsure standards and...

  • Front Desk Ambassador

    4 weeks ago


    Saint Andrews, Fife, United Kingdom Accor Full time

    At Fairmont St. Andrews, we are committed to delivering exceptional guest experiences. As a Front Desk Agent, you will play a vital role in ensuring our guests feel welcome and valued from the moment they arrive.Key Responsibilities:Greet and check-in guests, responding to their requests and resolving any issues promptly.Take initiative to add a personalized...

  • Prison Officer

    4 weeks ago


    Saint Andrews, Fife, United Kingdom Scottish Prison Service Full time

    Job SummaryWe are seeking a dedicated and compassionate Prison Officer - Residential to join our team at the Scottish Prison Service. As a key member of our staff, you will play a vital role in ensuring the safe and secure supervision of individuals in our care.Key Responsibilities:Encourage positive behaviors in individuals through supportive and inclusive...

  • Corrections Officer

    2 weeks ago


    Saint Andrews, Fife, United Kingdom Scottish Prison Service Full time

    Job Description**About the Role**We are seeking a highly motivated and compassionate individual to join our team as a Prison Officer - Residential. As a key member of our staff, you will play a critical role in ensuring the safety and security of our facilities while providing a supportive and inclusive environment for our residents.Key...

  • HR Officer

    4 weeks ago


    Saint Andrews, Fife, United Kingdom Valor Hospitality Europe Full time

    HR Officer Job DescriptionSeaton House, a 5-star luxury hotel in St Andrews, is seeking an experienced HR Officer to join their team. As an HR Officer, you will play a crucial role in fostering a supportive and productive workplace culture that aligns with the hotel's high standards of hospitality.Key Responsibilities:Implement HR strategies and initiatives...

  • Night Supervisor

    4 weeks ago


    Saint Andrews, Fife, United Kingdom Accor Full time

    Job Title: Night SupervisorAt Fairmont St. Andrews, we are seeking a Night Supervisor to join our Front Office Team. As a key member of our team, you will be responsible for overseeing and supervising overnight services and security of guests and property in the absence of the Night Manager.Key Responsibilities:Provide operational supervision during the...

  • Prison Officer

    4 weeks ago


    Saint Andrews, Fife, United Kingdom Scottish Prison Service Full time

    Job SummaryWe are seeking a highly motivated and caring individual to join our team as a Residential Officer - Scottish Prisons. As a key member of our team, you will play a vital role in ensuring the safe and secure supervision of individuals in our care.Your primary responsibility will be to provide a supportive and inclusive environment, encouraging...

  • Assistant Pub Manager

    4 weeks ago


    Saint Andrews, Fife, United Kingdom Kohler Co. Full time

    About UsThe Old Course Hotel, Golf Resort & Spa is a renowned 5-star resort in St Andrews, Scotland, known for its exceptional guest care and commitment to excellence.We are an independently owned resort, part of Kohler Co., a leading global hospitality provider. Our dedication to developing our people and providing memorable experiences for our guests sets...

  • Assistant Pub Manager

    3 weeks ago


    Saint Andrews, Fife, United Kingdom Kohler Co. Full time

    About UsThe Old Course Hotel, Golf Resort & Spa is a renowned 5-star resort in St Andrews, Scotland, known for its exceptional guest care and commitment to excellence.We are part of Kohler Co., a leading global hospitality provider, and take pride in our independently owned and operated resort.Why Choose Us?We are a forward-thinking employer dedicated to...


  • Saint Andrews, Fife, United Kingdom Accor Full time

    At Fairmont St Andrews, we're seeking a talented individual to join our 3-year apprenticeship programme in hospitality. This exciting opportunity will provide you with a deep understanding of luxury hotel operations and service excellence, working alongside the industry's best.The programme has been designed for dynamic individuals who are passionate about...

  • Restaurant Supervisor

    4 weeks ago


    Saint Andrews, Fife, United Kingdom Zizzi Full time

    Supervisor UK - St Andrews We are seeking a highly motivated and experienced Supervisor to join our team at Zizzi UK. As a Supervisor, you will play a key role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading the front of house team to deliver a Great Time for our customers. Key Responsibilities:Manage...


  • Saint Andrews, Fife, United Kingdom Accor Full time

    Unlock Your Potential in Luxury Hotel OperationsFairmont St. Andrews, a Five-Star luxury hotel and resort in the Home of Golf, is seeking a dynamic individual to join our 3-year apprenticeship programme. As a Hospitality Apprentice, you will experience a six-month rotation in various departments, including Front Office, Food & Beverage, Culinary, and...


  • Saint Andrews, Fife, United Kingdom Accor Full time

    Unlock Your Potential in Luxury Hotel OperationsFairmont St. Andrews, a renowned Five-Star luxury hotel and resort in Scotland, is seeking a talented individual to join our 3-year apprenticeship program. As a Hospitality Apprentice, you will embark on a transformative journey, gaining invaluable experience in luxury hotel operations and service...


  • Saint Andrews, Fife, United Kingdom Accor Full time

    Job DescriptionJob Title:Front Desk AgentLocation:St Andrews, FifeContract:Full-timeAs a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and creating a memorable experience for them. Your focus will be on delivering a personalised, luxury experience to all guests, building relationships and anticipating...

  • Assistant Pub Manager

    4 weeks ago


    Saint Andrews, Fife, United Kingdom Kohler Co. Full time

    About UsThe Old Course Hotel, Golf Resort & Spa is an AA 5-star, award-winning resort based in St Andrews, which prides itself on the highest levels of guest care.We are an independently owned resort, forming part of Kohler Company, a leading global hospitality provider. To find out more about Kohler Co., please visit our website.Why Work with Us?We are a...