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Saint Andrews, Fife, United Kingdom Valor Hospitality Europe Full timeHR Officer Job DescriptionSeaton House, a 5-star luxury hotel in St Andrews, is seeking an experienced HR Officer to join their team. As an HR Officer, you will play a crucial role in fostering a supportive and productive workplace culture that aligns with the hotel's high standards of hospitality.Key Responsibilities:Implement HR strategies and initiatives...
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Saint Andrews, Fife, United Kingdom Valor Hospitality Europe Full timeHR Officer Job DescriptionSeaton House, a 5-star luxury hotel in St Andrews, is seeking an experienced HR Officer to join their team. As an HR Officer, you will play a crucial role in fostering a supportive and productive workplace culture that aligns with the hotel's high standards of hospitality.Key Responsibilities:Implement HR strategies and initiatives...
Front Office Manager
2 months ago
We are seeking an exceptional Front Office Manager to lead our front desk team at Seaton House, a new 5-star hotel in St Andrews. As the face of our hotel, you will be responsible for ensuring that all front desk operations run smoothly and effectively, providing a warm welcome and outstanding service to our guests.
Key Responsibilities- Front Desk Operations: Manage and oversee all front office operations, ensuring seamless guest experiences from check-in to departure.
- Team Leadership: Train, supervise, and support front office staff, including receptionists, concierges, and guest services agents.
- Guest Satisfaction: Develop and implement strategies to enhance guest satisfaction and optimize workflow, ensuring high service standards are maintained.
- Coordination: Ensure smooth coordination with housekeeping and maintenance departments to maintain high service standards.
- Guest Services: Handle guest inquiries, provide local recommendations, and resolve any issues with professionalism and poise.
- Technology Management: Oversee the management of guest services technology and software.
- Budget Management: Prepare and manage the front office budget, optimizing expenditures while maintaining excellent service levels.
- Experience: Proven experience as a Front Office Manager or similar managerial role in a luxury hotel setting.
- Leadership Skills: Strong leadership skills with a passion for training and team development.
- Problem-Solving: Excellent problem-solving abilities and a commitment to providing exceptional guest experiences.
- Technical Skills: Proficient in hotel management software (Opera) and MS Office.
- Organizational Skills: Strong organisational and multitasking skills, with an ability to perform well in a fast-paced environment.
- Communication Skills: Excellent communication and interpersonal skills.
- Competitive Rates: Competitive rates of pay.
- Benefits: Exclusive discounts for you, your friends and family, including Valor team member rates at our UK hotels, discounted stays for friends and family, and more.
- Wellness Program: A calendar of wellness activities, including healthy lunches, wellbeing walks, and pay day treats.
- Employee Assistance Program: Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family.
- Healthcare Cash Plan: Healthcare Cash Plan options, from just £5 per month.
- Development Opportunities: Fully funded apprenticeship programmes, internal development programmes, and monthly and annual team member service awards.
