Front Desk Agent

7 months ago


St Andrews, United Kingdom Accor Full time

Company Description

Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.

Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.

Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.


Job Description

Job Title:  Front Desk Agent 

Location:  St Andrews, Fife

Contract:  Full-time

First impressions are everything As Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

Our absolute focus is delivering a personalised, luxury experience to all guests, building relationships and anticipating their every need. If you believe you are the right person for this role then we want to hear from you.

A little bit about what you will be doing:

Greet, check-in, respond to requests and settle accounts while providing exceptional service Take initiative to add a personalised experience Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling Ensure all guest information is correct and entered into Property Manger correctly To be able to perform a variety of administration tasks including guest correspondence and reporting tasks To actively promote the Fairmont Brand through adhering to our mission statement and values
Qualifications
Service focused personality is essential; experience is an asset Prior experience working with Opera or a related system Fluency in English; additional languages are a plus Must be Eligible to work in the UK
Additional Information
Competitive salary Staff shuttle service to/from St Andrews Complimentary staff canteen 50% off dining in our Food and Beverage outlets Employee rates for Spa treatments and green fees Access to gym and pool services Growth opportunities On-the-job training Regular social events

  • Saint Andrews, Fife, United Kingdom Fife Sports and Leisure Trust Full time

    Job SummaryFife Sports and Leisure Trust is seeking a Customer Service Ambassador to join our team. This is a flexible part-time role that requires the ability to provide exceptional customer service, respond to inquiries, and manage the day-to-day activities of the front desk.The successful candidate will be highly motivated, enthusiastic, and able to work...


  • St Ives, Cornwall, United Kingdom Portman Dental Care Full time

    Job SummaryThe role of a Dental Front Desk Coordinator at Portman Dental Care involves providing exceptional patient care and administrative support in a friendly and professional environment. Located in St Ives, this part-time position is ideal for individuals with previous front-of-house experience in a dental or healthcare setting.About the RoleThis...


  • Ottery St Mary, Devon, United Kingdom Medmatch Full time

    About the RoleWe are seeking a highly skilled Front Desk Administrator to join our team at Medmatch. This is an excellent opportunity for someone looking to progress their career in a dynamic and supportive environment.Key ResponsibilitiesTo provide exceptional administrative support to our dental practice, ensuring seamless day-to-day operations.To manage...

  • Service Desk Agent

    2 months ago


    St Helens, St. Helens, United Kingdom beBee Professionals Full time £20,000 - £30,000

    beBee Professionals is seeking a Service Desk Agent to provide top-notch customer service and resolve customer issues efficiently in the United Kingdom.Key Responsibilities:Handle customer inquiries through various channels.Provide accurate product and service information.Address customer complaints and escalate when necessary.Process customer orders and...


  • St Ives, Cornwall, United Kingdom Hallmark Care Homes Full time

    About the Role:As a Front Desk Coordinator at Hallmark Care Homes, you will be responsible for providing exceptional customer service and ensuring a welcoming atmosphere for our residents, families, and visitors.Key Responsibilities:Manage the reception area to ensure it presents a professional image of the home.Assist the Business Administrator with...


  • St Austell, Cornwall, United Kingdom CV-Library Full time

    We are looking for a skilled Hotel Office & Reservations Manager to join our team at CV-Library in Truro. As the face of the front desk, you will be responsible for welcoming guests and handling day-to-day operations, including bookings and billings.About the RoleThis is a permanent position offering a competitive salary of £35,000 per annum, based on a...

  • Help Desk Expert

    1 day ago


    St Leonard's, United Kingdom Post Office Ltd Full time

    Help Desk Expert RequiredWe are seeking a Help Desk Expert to join our team at Post Office Ltd. As an IT Service Desk Agent, you will be the first point of contact for users seeking technical assistance.Estimated Salary: £22,000 - £32,000 per annum (dependent on experience)Key Responsibilities:Providing technical support to users with various...


  • Bury St, Suffolk, United Kingdom Guildhall Dental Full time

    About Guildhall DentalWe are an award-winning family practice in Bury St Edmunds' community, providing top-notch essential and affordable dental services to families for over 80 years.Job Summary:We are seeking a highly skilled and experienced Dental Receptionist to join our team of general dentists and specialists. As a Front Desk Dental Professional, you...

  • Front Desk Ambassador

    3 weeks ago


    St Austell, Cornwall, United Kingdom whitbread Full time

    We're seeking an enthusiastic Front of House Team Member to welcome guests into our restaurant. The ideal candidate will have a fun personality and excellent communication skills.Salary: Up to £8.25 per hour for Under 21 years and up to £9.45 per hour for Over 21 years.Job DescriptionWe're looking for someone who is passionate about delivering outstanding...


  • Bury St, Suffolk, United Kingdom Bannatyne Full time

    Job Title:Front of House Team MemberCompany Overview:We are seeking a skilled and organized individual to join our Front of House team in Bury St Edmunds. As a key member of our team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless experience for all visitors.Estimated Salary:£11.44...


  • Saint Andrews, Fife, United Kingdom Fife Sports and Leisure Trust Full time

    Job DescriptionWe are seeking a highly organized and efficient Front Desk Coordinator to join our team at Fife Sports and Leisure Trust. This is a flexible part-time role that requires the ability to multitask, prioritize tasks, and maintain confidentiality.The successful candidate will be responsible for providing exceptional customer service, responding to...


  • St Johns Wood, United Kingdom Claibon Recruitment Full time

    **Weekend Night Concierge - temp to perm** **Sat and Sun 6pm-6am** **London NW8** **£15,088 p/a and £11.44 p/h + holiday pay at 12.07% on a temp basis** Our client is seeking an experienced Weekend Night Concierge to work at a private residential block in St Johns Wood, on a temp to perm basis. You will be the first point of contact for residents and...


  • Saint Andrews, Fife, United Kingdom Fife Sports and Leisure Trust Full time

    About the RoleWe are currently looking for a skilled Office Administration Assistant to join our team at Fife Sports and Leisure Trust. As a key member of our administration team, you will be responsible for providing administrative support, managing the front desk, and ensuring the smooth operation of our office.The successful candidate will be highly...


  • St. Andrews, United Kingdom Kohler Full time

    The Old Course Hotel, Golf Resort & Spa is an AA 5 star, award-winning resort based in St Andrews which prides itself on the highest levels of guest care. **Why Join Our Team?** With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf, and we are the home of great...


  • Bury St, Suffolk, United Kingdom Guildhall Dental Full time

    Job OverviewGuildhall Dental, a renowned family practice in East Anglia, seeks an experienced Dental Receptionist to support its team of general dentists and specialists. With over 80 years of service, the practice provides exceptional dental services, including oral surgery, implants, endodontics, orthodontics, and prosthodontics.Key Responsibilities:Prior...

  • Saturday Concierge

    7 months ago


    St Johns Wood, United Kingdom Claibon Recruitment Full time

    **Saturday Concierge - temp to perm** **6am-6pm** **London NW8** **£10.42 p/h + holiday pay at 12.07% (£7,544 per annum)** Our client is seeking an experienced Saturday Concierge to work at a private residential block in St Johns Wood. You will be the first point of contact for residents and visitors to the building so it is imperative that you are...

  • Front Desk Ambassador

    2 weeks ago


    Saint Andrews, Fife, United Kingdom Sterling Kohler Full time

    About UsThe Old Course Hotel, Golf Resort & Spa is a premier AA 5 star resort in St Andrews, renowned for exceptional guest care. As an independently owned and operated by Sterling Kohler, we pride ourselves on delivering high-quality experiences to our guests.


  • Saint Andrews, Fife, United Kingdom Valor Hospitality Partners, LLC Full time

    At Valor Hospitality Partners, LLC, we are committed to delivering exceptional customer service in a fast-paced environment. We seek an experienced hotel professional with a proven track record of providing warm welcomes and essential information about hotel services, facilities, and local attractions.The ideal candidate will possess excellent communication...

  • Doorman

    6 months ago


    St. Andrews, United Kingdom Kohler Full time

    The Old Course Hotel, Golf Resort & Spa is an AA 5 star, award-winning resort based in St Andrews which prides itself on the highest levels of guest care. **Why Join Our Team?** With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great...


  • St Albans, Hertfordshire, United Kingdom Client Server Full time

    Key ResponsibilitiesYou will work directly with the Front Office trading desk to facilitate daily trades on the Sports betting side of the business, using mathematical models to calculate expected outcomes.