Doorman

The Old Course Hotel, Golf Resort & Spa is an AA 5 star, award-winning resort based in St Andrews which prides itself on the highest levels of guest care.

**Why Join Our Team?**

With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests.

We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team.

We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.

Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to employee assistance line (EAP) and FREE fitness access.

Our benefits don’t end there, in your spare time, we also offer free access to The Duke’s golf course and superb discounts in our restaurants and spa. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself.

When you are not on duty at the Old Course Hotel, Golf Resort & Spa, you have access to request to stay overnight at a discounted rate, where available.

A career at Old Course Hotel, what’s not to love?

**About the Role**

Our Front of House Team are the stars of our resort who warmly welcome our guests and are their point of contact throughout their stay with us. We have a new and exciting opportunity for a Doorman to join our team, on a casual basis. You will support our team in providing excellent customer service, ensuring all guests have a memorable and magical stay from the moment they arrive at the entrance.

**Duties and Responsibilities**

**Old Course Hotel Arrival Responsibilities**
- Greet guest with “sense of arrival” by using proper greeting and last name.
- Ensure that the front door is manned.
- Ensure that guests are met before arrival into the hotel by approaching the guests before they approach the door.
- Ensure guests are introduced to the Receptionist.
- If necessary to take luggage up to a guest room, then - Upon identification of guest and room number, analyze the logistics and the most efficient procedures of bringing luggage to guest’s room.
- In the absence of a receptionist ensure that once in the guest’s room, hang any garments in the closet and explain the closet amenities and place any luggage on a luggage rack. Proceed to explain the guest directory, TV, bathroom fixtures, lighting, fire exits, and retrieve ice if requested.
- Park guest’s vehicle if requested or give directions to our parking areas.

**Old Course Hotel Departure Responsibilities**
- Promptly and courteously greet guests at the main door with the proper greeting and using their last name.
- If required - Remove luggage from guest’s room and bring it to the appropriate area, lobby, parking area, store in storage closet, or load into guest’s vehicle.
- Retrieve vehicle when requested.

**Message and Delivery Responsibilities**
- Deliver messages from Front Desk or Concierge to guests.
- Deliver newspapers to guest’s room upon request.
- Deliver amenities or a package to guest’s room.
- Deliver mail to various departments within the hotel.
- Any other miscellaneous deliveries required by guests or hotel staff.

**Work Area Responsibilities**

*** - Maintain a clean work area by making sure the entire façade of the hotel is free of debris, cigarette ends, ashtrays cleaned, lights working, flowers watered.
- Be aware of the outside facilities and make sure to maintain a clean front entrance.
- Doorways and outlying areas swept daily.
- Outside urns are kept clean.
- Clean any handprints or dirt on the windows.
- Main door and walkway are properly lit.

**Information Responsibilities**

***
- Maintain a working knowledge of all in-house facilities and hours of operation, as well as daily activities and area attractions. Have a working knowledge of all Old Course Hotel facilities, including Kohler Waters Spa, golf courses and Dukes. Also have a general knowledge of the history of Kohler, St Andrews, and The Old Course Hotel.
- Promote all hotel restaurants and special daily promotions.
- Maintain all safety and emergency procedures.
- Follow Old Course Hotel policies and procedures.
- Maintain knowledge of times and places of daily functions and events.
- Inform other shifts of daily activities throu