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Guest Services Supervisor

2 months ago

St Andrews, United Kingdom Valor Hospitality Europe Careers Full time

Front Office Manager - Elevate Guest Experiences

Valor Hospitality Europe is on the lookout for an outstanding Front Office Manager to spearhead our front desk operations at a prestigious new hotel. This role is essential for creating memorable guest experiences and ensuring operational excellence.

Key Responsibilities:

  • Oversee all front office functions, guaranteeing guests receive a warm welcome and exceptional service.
  • Lead, mentor, and train front office personnel, including receptionists and guest service agents.
  • Formulate and execute strategies aimed at enhancing guest satisfaction and streamlining processes.
  • Ensure effective collaboration with housekeeping and maintenance teams to uphold high service standards.
  • Address guest inquiries, offer local insights, and resolve issues with professionalism.
  • Manage guest services technology and software efficiently.
  • Prepare and oversee the front office budget, ensuring cost-effectiveness while maintaining superior service quality.

Qualifications:

  • Demonstrated experience as a Front Office Manager or in a similar leadership role within a luxury hotel environment.
  • Strong leadership abilities with a focus on staff training and development.
  • Exceptional problem-solving skills and a dedication to delivering outstanding guest experiences.
  • Proficient in hotel management systems and Microsoft Office Suite.
  • Excellent organizational and multitasking capabilities, thriving in a fast-paced setting.
  • Outstanding communication and interpersonal skills.

Why Choose Valor Hospitality?

  • Be part of a pioneering team shaping the service culture of a new luxury hotel.
  • Collaborate with industry leaders and contribute to establishing a benchmark for excellence in hospitality.
  • Enjoy competitive compensation and a range of employee benefits, including discounts at various establishments.
  • Participate in wellness initiatives and access support programs for personal and professional development.

Valor Hospitality is committed to diversity and inclusion, welcoming applications from all qualified individuals regardless of background.