Claims Advisor

3 days ago


York, York City, United Kingdom Benenden Health Full time
About Benenden Health

We are a unique business that prioritizes excellent service and community over profit. With a 119-year history and over 850,000 members, we offer a diverse and dynamic work environment.

Job Summary

We are seeking a skilled and empathetic Claims Advisor to join our Member Services team. As a key member of our team, you will be responsible for delivering exceptional customer service and resolving member inquiries in a timely and professional manner.

Key Responsibilities
  • Provide excellent telephone manner and strong communication skills to resolve member inquiries
  • Use initiative and discretion to resolve complex issues and make informed decisions
  • Work within our mutual ethos to deliver a great member experience
  • Collaborate with colleagues to ensure seamless service delivery
  • Participate in ongoing training and development to enhance skills and knowledge
Requirements
  • Contact Centre experience and excellent telephone manner
  • Enthusiastic, passionate, and positive attitude
  • Self-motivated and resilient with a desire to help others
  • Ability to work in a dynamic and changing environment
What We Offer
  • Free Corporate Benenden Health membership
  • Free Corporate Benenden Cash plan
  • Free on-site car parking
  • Up to 35 days' holiday
  • Pension with up to 10% employer contributions
  • Discounts on Benenden products
  • Employee Assistance Program
  • Unlimited access to £500 Refer a Friend Bonus Scheme
  • Discounts on high-street retailers
  • Opportunity for hybrid working
  • Excellent training and career progression opportunities
  • Cycle to work scheme
  • Free hot drinks and fruit
  • Employee engagement events
  • Supporting local charities
  • On-site First Aiders and Mental Health First Aiders
  • Free on-site gym

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