Claims Advisor
3 days ago
We are a unique business that prioritizes excellent service and community over profit. With a 119-year history and over 850,000 members, we offer a diverse and dynamic work environment.
Job SummaryWe are seeking a skilled and empathetic Claims Advisor to join our Member Services team. As a key member of our team, you will be responsible for delivering exceptional customer service and resolving member inquiries in a timely and professional manner.
Key Responsibilities- Provide excellent telephone manner and strong communication skills to resolve member inquiries
- Use initiative and discretion to resolve complex issues and make informed decisions
- Work within our mutual ethos to deliver a great member experience
- Collaborate with colleagues to ensure seamless service delivery
- Participate in ongoing training and development to enhance skills and knowledge
- Contact Centre experience and excellent telephone manner
- Enthusiastic, passionate, and positive attitude
- Self-motivated and resilient with a desire to help others
- Ability to work in a dynamic and changing environment
- Free Corporate Benenden Health membership
- Free Corporate Benenden Cash plan
- Free on-site car parking
- Up to 35 days' holiday
- Pension with up to 10% employer contributions
- Discounts on Benenden products
- Employee Assistance Program
- Unlimited access to £500 Refer a Friend Bonus Scheme
- Discounts on high-street retailers
- Opportunity for hybrid working
- Excellent training and career progression opportunities
- Cycle to work scheme
- Free hot drinks and fruit
- Employee engagement events
- Supporting local charities
- On-site First Aiders and Mental Health First Aiders
- Free on-site gym
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