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Claims Advisor

2 months ago


York, York City, United Kingdom Hays Specialist Recruitment Limited Full time
About the Role

Hays Business Support is currently working with a reputable business based in York to recruit multiple individuals for their growing claims department. This organization offers a range of benefits, including up to 35 days' holiday, free parking, and health membership.

Key Responsibilities
  • Assist customers with queries related to healthcare claims, payments, and services.
  • Take inbound calls, respond to emails, and engage in web chat to provide an excellent customer experience.
  • Work in a fast-paced environment, adapting to different situations and prioritizing tasks effectively.
  • Collaborate with the team to resolve customer issues and provide solutions.
Requirements
  • Contact Centre experience or office-based customer service experience is desirable.
  • Excellent telephone manner and ability to adapt to different situations.
  • Enthusiastic, passionate, and positive attitude.
  • Self-motivated and resilient individual.
  • Desire to help others and provide excellent customer service.
What We Offer

Hybrid working arrangements once probation is passed.

A supportive and dynamic work environment.

Ongoing training and development opportunities.