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Claims Advisor
2 months ago
Hays Business Support is currently working with a reputable organisation based in York to recruit multiple individuals for their growing claims department. This opportunity offers full-time and part-time positions, with part-time roles requiring a minimum of 22.5 hours or 3 full days. The full-time salary is £23,400.
Key Responsibilities- Assist customers with queries related to healthcare claims, payments, and other services.
- Respond to customer inquiries via phone, email, and web chat, ensuring a high level of customer satisfaction.
- Work in a fast-paced environment, adapting to different situations and prioritising tasks effectively.
- Collaborate with the team to resolve customer issues and provide excellent customer service.
- Contact Centre experience or office-based customer service experience is desirable.
- Excellent telephone manner and ability to adapt to different situations.
- Enthusiastic, passionate, and positive attitude.
- Self-motivated and resilient individual.
- Desire to help others and provide excellent customer service.
The organisation is a not-for-profit entity with an excellent reputation in the market for being a great place to work. They offer a range of benefits, including up to 35 days' holiday, free parking, and health membership. The organisation also provides hybrid working options once the individual passes probation.
