Customer Relations Specialist

4 weeks ago


Durham, Durham, United Kingdom Gillespie Recruitment Full time
Position Overview

At Gillespie Recruitment, we are dedicated to assisting you in discovering the ideal position.

Our client, a prominent player in the Energy sector, is expanding and is seeking to hire a Customer Relations Specialist to enhance their team.

Employee Benefits

In addition to a competitive salary, your commitment and effort will be rewarded with an impressive array of benefits, including:

  • Complimentary onsite parking.
  • A generous 32 days of annual leave, inclusive of public holidays, allowing ample time for relaxation.
  • An onsite Starbucks coffee outlet.
  • Tusker Vehicle Scheme: Need transportation? They offer a vehicle hire program to provide you with affordable options.
  • Private Health Insurance - Access to virtual GP and wellness services.

Role Responsibilities

As a Customer Relations Specialist, you will play a crucial role in supporting clients, ensuring that all inquiries are handled swiftly and effectively.

The key responsibilities include:

  • Effectively negotiating with clients who express dissatisfaction to resolve issues and mitigate conflicts.
  • Maintaining and updating all case files through the CRM system with regular status updates.
  • Collaborating with internal teams such as Sales Operations, Compliance, and Legal to ensure adherence to all procedures.
  • Engaging with clients and suppliers, fostering relationships, providing guidance, and ensuring that all client needs are met and exceeded.

Candidate Profile

Are you a proactive Customer Relations Specialist with a background in the Energy industry? If this resonates with you, we would like to hear from you. The ideal candidate will possess the following qualifications:

  • A minimum of 4 years of experience in a comparable position.
  • Exceptional communication skills, both written and verbal.

Ability to thrive under pressure and meet tight deadlines in a dynamic environment.

Capability to take initiative and prioritize tasks while also being a team player.

If you are an ambitious and driven Customer Relations Specialist seeking a new opportunity, this role may be an excellent fit for you. We look forward to discussing this exciting opportunity with you.



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