Access Control Support Specialist

3 weeks ago


Durham, Durham, United Kingdom Bennett and Game Recruitment LTD Full time
Position Overview
As an Access Control Support Specialist, you will be responsible for delivering technical assistance and troubleshooting support to our clients. Your expertise will be crucial in resolving issues faced by customers and partners through various communication channels.

Key Responsibilities
- Provide technical support and troubleshooting assistance via email and telephone to address customer inquiries.
- Offer technical guidance to both external customers and internal staff.
- Maintain and organize technical documentation and product drawings.
- Accurately update and manage the internal CRM support ticket database.
- Propose enhancements to improve operational practices within the organization.

Position Requirements
- A minimum of 3 years of experience in access control systems or a related field.
- Strong customer service skills and a commitment to client satisfaction.
- Proficient in Microsoft Office applications.

Compensation and Benefits
- Salary: £30,000 - £40,000 (negotiable based on experience)
- Working Hours: 8:45 AM - 5:15 PM
- Holiday Package: 22 days + 8 bank holidays
- Opportunities for remote work
- Private healthcare coverage
- Health cash plan
- Pension scheme
- Training and development opportunities
- Death in service benefit
- Performance bonus

Bennett & Game Recruitment is acting as a Recruitment Agency in relation to this vacancy. We are a multi-disciplined technical recruitment agency based in Chichester, West Sussex, specializing in various industries across the UK.

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