Customer Support Specialist

3 weeks ago


Durham, Durham, United Kingdom Gillespie Recruitment Ltd Full time

About Us: At Gillespie Recruitment Ltd, we are dedicated to assisting you in discovering the ideal position.

Position Overview: Our client, a prominent player in the Energy sector, is expanding and is in search of a Customer Support Specialist to enhance their team.

What We Offer: In addition to a competitive salary, your commitment and effort will be rewarded with an impressive array of benefits, including:

  • Complimentary Onsite Parking.
  • Generous Leave: Enjoy a total of 32 days off annually, inclusive of public holidays, along with an onsite coffee shop.
  • Vehicle Scheme: Access to an affordable car hire program.
  • Health Benefits: Private medical coverage with access to digital healthcare and wellness services.

Role Responsibilities: As a Customer Support Specialist, you will play a crucial role in assisting customers by ensuring that all inquiries are handled efficiently and effectively.

Key Duties Include:

  • Maintaining and updating customer cases through a CRM system with regular status updates.
  • Collaborating with various internal teams such as Sales Operations, Compliance, and Legal to ensure adherence to all procedures.
  • Engaging with customers and suppliers to build relationships, offer guidance, and ensure that all customer requirements are met and exceeded.

Candidate Profile: Are you a proactive Customer Support Specialist with a background in the Energy industry? A minimum of 4 years' experience in a customer support role is required.

Why Join Us: If you are an ambitious Customer Support Specialist seeking a new opportunity, this role may be the right fit for you.



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