IT Support Specialist

2 weeks ago


Durham, Durham, United Kingdom AGM Construction Recruitment Full time
About the Role

We are seeking a highly skilled IT Support Specialist to join our team at AGM Construction Recruitment. As an IT Support Specialist, you will be responsible for providing technical support and maintenance for our clients' IT systems.

Key Responsibilities
  • Technical Support: Provide expert-level support for complex hardware, software, and networking issues, including Windows, Office 365, Azure Administration, Entra ID, and other enterprise-level technologies.
  • System Administration: Administer system configurations, security settings, and user accounts, including the ERP system and other SaaS applications.
  • Project Support: Contribute to the planning and execution of IT projects, including migrations and upgrades.
  • Cybersecurity: Maintain established principles of cybersecurity and contribute to continuous improvements, working with the IT Support/Cybersecurity Manager to keep the environment secure.
  • Documentation: Create and maintain high-quality documentation for process control and evidence generation to support internal and external audits.
  • User Education: Educate users on best practices and improved ways of working.
  • Collaboration: Collaborate with third-party support partners to resolve incidents.
Key Performance Objectives
  • Technical Guidance: Provide coherent, high-quality advice and technical guidance to business teams.
  • Service Reliability: Ensure reliable service and strong relationships with internal customers.
  • Customer Satisfaction: Maintain high levels of customer satisfaction through effective communication and timely updates.
  • Record Keeping: Record all actions in the ticketing system.
  • Solution Documentation: Document all solutions.
Requirements
  • Qualifications: Degree or equivalent in a relevant IT discipline.
  • Experience: At least 5 years of experience in an IT support team.
  • Skills: Proven expertise in Microsoft products, including Entra AD, Azure, SharePoint Online, and M365.
  • Personal Qualities: Strong customer service ethos, excellent communication skills, ability to prioritize workload effectively, strong problem-solving skills and technical knowledge.


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