Access Control Support Specialist

3 weeks ago


Durham, Durham, United Kingdom Bennett and Game Recruitment LTD Full time
Position Overview

We are seeking a dedicated Technical Support Engineer to provide exceptional assistance and troubleshooting for our clients in the electronic gates and access control security systems sector. This role is crucial in ensuring customer satisfaction and operational efficiency.

Key Responsibilities
  • Deliver technical support and troubleshooting guidance through various communication channels to resolve issues faced by customers and partners.
  • Offer expert advice and solutions to both external clients and internal staff.
  • Maintain and organize technical documentation and product drawings.
  • Accurately update and manage the internal CRM support ticketing system.
  • Propose enhancements to improve operational practices within the organization.

Position Requirements
  • A minimum of 3 years of experience in a similar role involving access control systems.
  • Strong customer service skills and a commitment to client satisfaction.
  • Proficient in Microsoft Office applications.

Compensation and Benefits
  • Salary: £30,000 - £40,000 (negotiable based on experience)
  • Working Hours: 8:45 AM - 5:15 PM
  • Holiday Package: 22 days + 8 bank holidays
  • Remote Work: Available
  • Healthcare: Private healthcare and cash plan for health
  • Pension: Included
  • Training: Opportunities for professional development
  • Additional Benefits: Death in service coverage and bonus structure

Bennett & Game Recruitment is acting as a Recruitment Agency in relation to this vacancy.

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