Client Relations Specialist
4 weeks ago
Overview of the Position
We are seeking enthusiastic individuals with a strong customer orientation to become part of our team. Your primary responsibility will be to deliver exceptional customer support during the hours of 19:00 to 23:00 Monday to Friday and 17:00 to 23:00 on Weekends and Bank Holidays.
The ideal candidate will take charge of customer interactions and ensure that clients are kept updated on the status of their inquiries, maintaining a high standard of service throughout.
Additionally, you will be expected to perform administrative tasks to assist your colleagues across the organization and participate in a standby rotation as required.
Comprehensive training and support will be provided to equip you with the necessary skills, including a minimum of 3 weeks of full-time, classroom-based training.
Our current operational model is hybrid, allowing for a combination of remote and office work.
Candidate Profile
The successful applicant will possess an outstanding level of customer service and demonstrate alignment with our core values: customer-centric, results-oriented, collaborative, ethical, and innovative.
A flexible mindset towards your work environment is essential, along with a willingness to embrace training and support to navigate challenges and ensure superior customer service.
The selected candidate will need to be adaptable, as we operate 7 days a week, including bank holidays.
Commitment to Diversity and Inclusion
At Northumbrian Water/Essex & Suffolk Water, we prioritize and celebrate Diversity, Inclusion, and Equity, encouraging you to bring your authentic self to work. We welcome all applications, as we are dedicated to being an equal opportunity employer with a diverse workforce represented across all teams and structures.
About Northumbrian Water Group
At NWG, we are committed to making our organization a Great Place to Work for everyone. We value Diversity, Inclusion, and Equity and encourage you to bring your full self to work. As an equal opportunity employer, we strive for a diverse community represented throughout our business.
We recognize that not every candidate will possess all the skills listed in the job description, and we encourage individuals with some of the required skills to apply.
Our Mission
Our purpose at NWG is to care for the essential needs of our communities and the environment, both now and for future generations.
We achieve this by providing reliable and affordable water and wastewater services to our customers.
We make a positive impact by operating efficiently and investing wisely to maintain a sustainable and resilient business.
Our Vision
We aspire to be the national leader in sustainable water and wastewater services. To support this vision, we adhere to five core values that guide our actions and define our identity.
Employee Benefits
We pride ourselves on being a Great Place to Work, thanks to our amazing team members. To express our gratitude, we offer a variety of benefits to our employees, including:
- Enhanced maternity leave
- Increased annual leave with additional special leave for Christmas Eve and New Year's Eve
- Company pension plan
- Access to digital GP services
- Award-winning wellbeing resources
- Employee Assistance Program
- Life insurance
- Loans for qualifications
- Professional membership subscriptions
- Options to buy and sell annual leave
- Discounts and cashback opportunities
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