Customer Support Specialist

3 weeks ago

London, Greater London, United Kingdom Bright Bridge Group Full time

As a Customer Support Specialist at Bright Bridge Group, you will serve as the initial point of contact for our clientele, managing incoming inquiries and delivering information, assistance, and resolutions. This position demands exceptional communication abilities, a customer-oriented mindset, and the capacity to operate effectively in a dynamic environment.

Primary Duties:

  • Manage incoming calls with professionalism and efficiency.
  • Offer precise information regarding products, services, and organizational policies.
  • Address customer questions and concerns, striving for resolution on the first interaction.
  • Record customer interactions and maintain comprehensive documentation in the CRM platform.
  • Support customers with order placements, tracking, and returns.
  • Refer complex issues to the relevant departments as necessary.
  • Remain updated on product enhancements and company promotions.
  • Adhere to company protocols to ensure a high level of service.
  • Engage in training sessions and team discussions.

Requirements:

  • Prior experience in a customer service or call center environment is advantageous.
  • Outstanding verbal and written communication skills.
  • Robust problem-solving abilities and a customer-focused approach.
  • Familiarity with CRM systems and basic computer software.
  • Capability to manage high call volumes and perform under pressure.
  • Excellent organizational skills and attention to detail.

  • IT Support Specialist

    5 days ago

    London, Greater London, United Kingdom Think Specialist Recruitment Full time

    Job Summary:Think Specialist Recruitment is seeking an experienced IT Support Specialist to join our client's growing team. As a key member of the IT department, you will be responsible for providing first-level support to end-users, addressing hardware, software, and network-related issues.Key Responsibilities:Provide technical assistance to end-users,...

  • IT Support Specialist

    4 days ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    Job PurposeAs an IT Support Specialist at Hays Specialist Recruitment Limited, you will be responsible for delivering exceptional technical support to our clients. This role requires a strong understanding of PC software, network administration, and cloud computing. You will work closely with our team to ensure timely and professional delivery of technical...

  • IT Support Specialist

    3 days ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    Job PurposeAs an IT Support Specialist at Hays Specialist Recruitment Limited, you will be responsible for delivering exceptional technical support to our clients. This role requires a strong understanding of PC software, network administration, and cloud computing. You will work closely with our team to ensure timely and professional delivery of technical...

  • Administrative Support Specialist

    5 days ago

    London, Greater London, United Kingdom Think Specialist Recruitment Full time

    **Exciting Opportunity for a Junior Administrator**Think Specialist Recruitment is delighted to be working with a leading organisation within the Financial Services sector, who operate in a dynamic industry with a diverse customer base. They have a fantastic opportunity for a Junior Administrator to join their team.This position would be ideal for someone...

  • IT Support Specialist

    5 days ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    Job SummaryWe are seeking a highly skilled and experienced IT Support Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our IT department, you will be responsible for providing technical support and assistance to our clients, ensuring that their IT needs are met and exceeded.Key ResponsibilitiesProvide technical support...

  • IT Support Specialist

    20 hours ago

    London, Greater London, United Kingdom Think Specialist Recruitment Full time

    Job Summary:Think Specialist Recruitment is seeking an experienced IT Support Specialist to join their growing team. As an IT Support Specialist, you will be responsible for providing first-level support to end-users, addressing hardware, software, and network-related issues.Key Responsibilities:Technical Support: Provide technical support to end-users,...

  • IT Support Specialist

    23 hours ago

    London, Greater London, United Kingdom Think Specialist Recruitment Full time

    Job Summary:Think Specialist Recruitment is seeking an experienced IT Support Specialist to join their growing team. As an IT Support Specialist, you will be responsible for providing first-level support to end-users, addressing hardware, software, and network-related issues.Key Responsibilities:Technical Support: Provide technical support to end-users,...

  • Customer Support Specialist

    2 days ago

    London, Greater London, United Kingdom Pick for Britain Full time

    About Pick for BritainPick for Britain is a dynamic and innovative company that is poised for success in the PropTech industry. We are a SaaS business that has seen double-digit year-on-year growth and is committed to delivering exceptional customer service to our clients.Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our...

  • Customer Support Specialist

    2 days ago

    London, Greater London, United Kingdom Pick for Britain Full time

    About Pick for BritainPick for Britain is a dynamic and innovative company that is poised for success in the PropTech industry. We are a SaaS business that has seen double-digit year-on-year growth and is committed to delivering exceptional customer service to our clients.Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our...

  • Customer Service Operations Coordinator

    22 hours ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Operations Coordinator

    19 hours ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Behaviour Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Certitude Support Full time £35,365

    Behaviour Support SpecialistLocation: Hybrid working options availableSalary:£35,365 per annum Job Summary:Join Certitude Support as a Behaviour Support Specialist and contribute to our mission of enhancing the lives of individuals in need. We are a prominent provider in the adult social care sector, dedicated to delivering exceptional support...

  • Support Specialist

    2 days ago

    London, Greater London, United Kingdom Hestia Housing Support Full time

    About the RoleWe are seeking a highly motivated and compassionate Support Specialist to join our team at Hestia Housing Support. As a Support Specialist, you will play a vital role in providing high-quality care and support to our service users with complex mental health needs.Key ResponsibilitiesManage a caseload of service users with diverse health and...

  • Support Specialist

    3 days ago

    London, Greater London, United Kingdom Hestia Housing Support Full time

    About the RoleWe are seeking a highly motivated and compassionate Support Specialist to join our team at Hestia Housing Support. As a Support Specialist, you will play a vital role in providing high-quality care and support to our service users with complex mental health needs.Key ResponsibilitiesManage a caseload of service users with diverse health and...

  • Customer Support Specialist

    5 days ago

    London, Greater London, United Kingdom Henderson Scott Full time

    About Henderson ScottHenderson Scott is a leading provider of cutting-edge cybersecurity solutions, dedicated to protecting organizations from digital threats. As a fast-growing company, we are seeking a talented and experienced Customer Support Specialist to join our UK-based team.Job OverviewWe are looking for a skilled Customer Support Specialist with a...

  • Customer Support Specialist

    3 days ago

    London, Greater London, United Kingdom Henderson Scott Full time

    About Henderson ScottHenderson Scott is a leading provider of cutting-edge cybersecurity solutions, dedicated to protecting organizations from digital threats. As a fast-growing company, we are seeking a talented and experienced Customer Support Specialist to join our UK-based team.Job OverviewWe are looking for a skilled Customer Support Specialist with a...

  • Administrative Support Specialist

    3 days ago

    London, Greater London, United Kingdom Think Specialist Recruitment Full time

    **Job Summary**Think Specialist Recruitment is seeking a highly organized and detail-oriented individual to join our team as a Junior Operations Coordinator. This exciting opportunity is perfect for someone looking to start their career in administration and is eager to learn and grow with a dynamic company.**Key Responsibilities**Manage and maintain...

  • Administrative Support Specialist

    5 days ago

    London, Greater London, United Kingdom Think Specialist Recruitment Full time

    **Job Summary**Think Specialist Recruitment is seeking a highly organized and detail-oriented individual to join our team as a Junior Operations Coordinator. This exciting opportunity is perfect for someone looking to start their career in administration and is eager to learn and grow with a dynamic company.**Key Responsibilities**Manage and maintain...

  • IT Support Specialist

    5 days ago

    London, Greater London, United Kingdom Education Support Professionals Ltd Full time

    Job Summary:We are seeking a highly skilled IT Support Specialist to join our team at Education Support Professionals Ltd. As an IT Field Engineer, you will be responsible for maintaining, supporting, and developing school networks across various boroughs.Key Responsibilities:Maintain and support school networks, ensuring optimal performance and...

  • Customer Support Specialist

    4 days ago

    London, Greater London, United Kingdom NCS Ltd Full time

    We are excited to announce a new opportunity for a Customer Support Specialist to join our team at NCS Ltd. As a key member of our Client Services Division, you will play a vital role in ensuring our customers receive exceptional support and service.The ideal candidate will have a strong background in customer service and technical support, with a passion...