Regional Operations Manager

7 days ago

Camberley, Surrey, United Kingdom Southern Co-op Full time

Job Summary

We are seeking a highly skilled and experienced Regional Operations Manager to join our team at Southern Co-op. As a key member of our operations team, you will be responsible for managing and developing our Funeral Service Operatives team to deliver exceptional end-of-life client experiences across all support centres and back-of-house operations.

Key Responsibilities

  • Manage and deliver business objectives to ensure all funerals are delivered in a professional, caring, and empathetic manner in-line with procedures.
  • Support the development and evolution of the support centre operation and funeral delivery proposition, and deliver changes required professionally and positively.
  • Investigate complaints in a timely manner, report findings as necessary, and ensure compliance with complaints policy and procedure.
  • Embrace and endorse the bereavement and aftercare service for individuals, groups, and colleagues.
  • Manage, coach, and develop Funeral Assistants and Area Support and Logistics Specialists.
  • Manage all elements of team performance, including regular reviews, recruitment, underperformance, sickness, and absence.
  • Ensure standards and behaviours are continuously demonstrated, while adhering to best practice through a culture of teamwork, accountability, and ownership.
  • Highlight gaps or areas for improvement in colleague recruitment, retention, performance management, health, wellbeing, and learning & development for discussion and review.
  • Deliver key financial KPIs and other financial targets on budget.
  • Support the delivery of the End-of-Life Services / Southern Co-op business plan and service proposition, ensuring commercial sensitivity.
  • Manage personnel budget and other P&L costs, authorisation of overtime, colleague rotas, and processing of payroll.
  • Ensure compliance is proactively implemented across all policies and regulation.
  • Ensure the security of our premises, vehicles, and company equipment.
  • Endorse and implement the key associated aspects of risk management.
  • Implement and deliver the society's community engagement business plan, ensuring active individual and team involvement by promoting the End-of-Life Services / Southern Co-op brand proactively and positively.
  • Liaise with external agencies and participate in business and professional networking opportunities to promote the activities and services of End-of-Life Services / Southern Co-op.

Requirements

  • Strong logistical management in an operational environment with commercial and financial awareness.
  • Knowledge or experience of a funeral operational environment.
  • Experienced in developing, coaching, and managing a team through excellent people management and leadership skills.
  • An excellent communicator with the confidence to build strong relationships with multiple stakeholders at all levels.
  • Excellent planning and organisational skills, ensuring attention to detail at all times, and display the ability to be flexible and adaptable.
  • Strong influencing, presentation, and communication skills.
  • Uses initiative in problem-solving and decision-making.
  • Excellent time management and prioritisation skills.
  • IT literate and a competent user of MS Office.
  • Ability to successfully network internally and externally and engage the team to embrace and build on new and existing links within the community.

Company Benefits

  • Salary of £36,000.
  • 31 days of annual leave (incl bank holidays) increasing over time to a maximum of 36 days after 10 years' service.
  • Company car.
  • 20% discount in stores.
  • Healthcare cash plan.
  • Share incentive plan.
  • NEST pension.
  • Opportunities to develop your skills through apprenticeships and our own in-house training & development programme.

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