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Retail Operations Manager

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Camberley, Surrey, United Kingdom BODYPOWER SPORTS LTD Full time
Job Overview

We invite you to consider a position as a Retail Operations Manager at BODYPOWER SPORTS LTD, where you will be responsible for overseeing our retail operations and ensuring a premium customer experience.

As a Retail Operations Manager, you will enjoy:

  • A competitive salary with performance-based bonuses;
  • A full-time commitment of 40 hours per week, typically across 5 days, including weekends and holidays;
  • Incentive bonuses that can significantly enhance your overall earnings;
  • 21 days of annual leave, in addition to public holidays;
  • Access to in-store resources for personal use after hours;
  • Attractive employee discounts after a probationary period;
  • Comprehensive training and onboarding;
  • Complimentary parking facilities.

Your responsibilities will include:

  • Delivering an exceptional in-store experience for our clientele;
  • Promoting and selling high-quality fitness products both in-person and through various communication channels;
  • Meeting sales objectives by understanding customer needs and providing tailored product suggestions;
  • Offering detailed information about our merchandise and applications, demonstrating features as needed;
  • Collaborating with customer service and operational teams to provide effective solutions;
  • Encouraging innovative ideas and creative problem-solving;
  • Maximizing store profitability while achieving sales goals and key performance indicators;
  • Leading and inspiring a team to enhance sales and operational efficiency;
  • Addressing staffing matters, including recruitment and performance evaluations;
  • Upholding standards for quality, customer service, and safety regulations;
  • Responding promptly to customer inquiries and concerns;
  • Ensuring the store capitalizes on sales opportunities;
  • Communicating effectively with customers, team members, and management through various channels;
  • Adhering to operational regulations;
  • Monitoring team conduct and presentation to reflect the company's values positively;
  • Sharing product insights with customers and team members;
  • Motivating the team by exemplifying leadership and potential career growth within the organization.

The ideal candidate will possess:

  • A minimum of 3 years of experience in management and sales;
  • A proven track record of achieving targets and driving sales growth;
  • Strong leadership skills with the ability to inspire others;
  • Effective planning and prioritization abilities;
  • A customer-centric approach;
  • The capacity to manage multiple tasks under pressure;
  • A collaborative spirit with a knack for generating innovative ideas;
  • Excellent numerical and IT skills;
  • Outstanding communication abilities;
  • Teamwork and enthusiasm;
  • A competitive mindset with a positive outlook.

In Summary

We seek candidates who demonstrate proactive management skills and possess hands-on experience that aligns with the requirements outlined above. Your CV should reflect your past achievements and successes in similar roles.

BODYPOWER SPORTS LTD is a leading retailer in the fitness industry, dedicated to providing outstanding customer service and a diverse range of fitness equipment.