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Operations Coordinator

2 months ago

Frome, Somerset, United Kingdom Rockpool Recruitment LTD Full time
Part-Time Operations and Customer Service Executive

We are seeking a highly organized and detail-oriented individual to join our Operations team as a Part-Time Operations and Customer Service Executive. As a key member of our team, you will be responsible for ensuring the smooth operation of our luxury tour operations, providing exceptional customer service, and supporting our Sales Team and clients.

Key Responsibilities:
  • Action all booking confirmations and amendments, including hotel, transfer, and flight requests
  • Check and send booking invoices to agents and direct clients
  • Liaise with overseas Ground Handlers regarding pre and post queries
  • Provide post-booking support to Travel Agents and direct clients via phone and email
  • Collate and check all final travel documentation and itineraries for despatch
  • Pack and post despatch/documentation daily
  • Despatch brochures daily
Requirements:

We are looking for someone with previous experience in the luxury travel industry, preferably in an operations capacity. However, we will also consider applications from travel consultants looking to move away from sales. You will be proficient in Word, Excel, and have perfect English. You must be able to work well under pressure, meeting deadlines and providing exceptional service to both internal and external customers.

What We Offer:

This is a part-time role, working Monday and Tuesday in the office (near Frome, Somerset) and one day from home. The salary will be dependent on experience, and there will be a monthly bonus based on company performance. You will also receive 21 days' holiday and work Monday to Friday or with one Saturday a month.