Junior Technical Support Specialist

3 weeks ago

Durham, Durham, United Kingdom Durham University Full time
About Durham University

Durham University is a globally recognized institution that values its people as the core of its success. We are committed to fostering an inclusive environment where everyone can thrive and contribute their unique talents.

We are dedicated to promoting equality, diversity, and inclusion within our workforce. We encourage applications from individuals who are under-represented in our community, including those with disabilities, women, and individuals from black, Asian, and minority ethnic backgrounds.

Position Overview

The Junior Technical Support Specialist will play a vital role in the Department of Psychology, assisting in the delivery of high-quality education and research. This position involves ensuring compliance with health and safety regulations and supporting various technical operations. The successful candidate will collaborate with experienced colleagues to gain insights into the department's technical services while completing a Level 3 apprenticeship in Software Development. Detailed responsibilities for this role are outlined below.

Benefits of Working at Durham

Joining Durham University comes with a competitive salary and a comprehensive benefits package, including:
  • 27 days of annual leave plus 8 public holidays and 4 customary days, totaling 39 days off, including time off during the holiday season.
  • Parking facilities across campus, a cycle-to-work scheme, and discounts with local transportation providers.
  • Access to discounts on various products and services through our benefits portal.
  • On-site childcare facilities and holiday camps for children aged 5-16.
  • Health and wellness support, including discounted gym memberships and a 24/7 Employee Assistance Programme.
  • Opportunities for staff volunteering and community engagement.
  • Family-friendly policies, including generous maternity and adoption leave.
  • Commitment to professional development through training, qualifications, and apprenticeships.
  • Attractive pension schemes.
Learn more about our total rewards and benefits package.

Key Qualifications

To be considered for this position, candidates should demonstrate the following skills and experience:

1. A minimum of five GCSEs at Grade C or level four (or equivalent), including English Language and Mathematics.

2. Strong verbal and written communication abilities.

3. Basic digital literacy, including internet and email proficiency.

4. Fundamental numeracy and literacy skills.

5. Experience working collaboratively within a team.

6. Effective time management skills to meet deadlines.

7. Ability to accurately follow spoken or written instructions.

8. Knowledge of health and safety protocols.

9. Experience in a customer-focused technical service environment.

10. Familiarity with computer programming or software development.

Application Process

We encourage candidates to apply online. Applications should include a CV and/or a statement detailing relevant experience and examples of how the criteria are met.

Role Responsibilities

The following activities are typical for this role:

Service Delivery

• Provide excellent service to students and colleagues by adhering to established procedures.

• Ensure personal and collective safety by following health and safety regulations.

• Perform tasks that may require specialized skills and may be physically demanding.

• Operate and maintain specialized equipment under supervision.

• Collect and record routine data accurately.

Team Collaboration

• Collaborate effectively with team members.

• Assist colleagues with various tasks as needed.

• Participate in the setup and dismantling of equipment.

• Learn from more experienced team members.

• Report any issues to senior staff.

• Help monitor and maintain stock levels.

• Support colleagues in achieving educational and research goals.

Communication and Personal Development

• Demonstrate a commitment to equality, diversity, and inclusion.

• Respond to requests for information in a timely manner.

• Utilize digital tools for communication with students and colleagues.

• Undertake any other reasonable duties as required.

Please note that by submitting your application, you consent to the processing of your data in accordance with the University’s Privacy Statement.

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