Technical Support Specialist

4 weeks ago


Durham, Durham, United Kingdom Postify Full time
Desk Side Support Engineer

As a Desk Side Support Engineer at Postify, you will be responsible for delivering first-level technical assistance to our internal staff, ensuring that IT-related issues are addressed swiftly and effectively. Your contributions are vital in reducing downtime and maintaining operational efficiency for our team members.

Key Responsibilities:
  • Serve as the main point of contact for employees reporting IT-related issues
  • Identify and resolve technical problems in a timely manner
  • Offer critical technical insights to facilitate effective incident management
  • Employ strong diagnostic skills to troubleshoot and resolve issues
Qualifications:
  • Excellent verbal and written communication abilities
  • Dedication to providing outstanding customer support
  • Willingness to learn and adapt to new technologies
  • Collaborative team-oriented approach
  • Familiarity with Office365, Active Directory, Remote Access, and Web Browsers
  • Capability to utilize problem-solving techniques for informed decision-making
What We Offer:
  • A diverse and inclusive workplace culture
  • Attractive compensation package with additional company benefits
  • Flexible hybrid working arrangements
  • Opportunities for professional growth and ongoing training


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