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**1st Line Technical Support Specialist**

2 months ago

Durham, Durham, United Kingdom Reed Full time

Job Summary:

We are seeking a highly skilled and motivated 1st Line Technical Support Specialist to join our IT team at Reed. As a key member of our technical support team, you will play a crucial role in ensuring the continuity of IT services and equipment, working closely with our IT team to meet business objectives.

About the Role:

This is an exciting opportunity for a technical professional to join a dynamic and forward-thinking company with a rich history and a commitment to excellence. Our business has led its industry for over 150 years, growing both organically and through strategic acquisitions. We pride ourselves on maintaining the highest standards of quality and service, and provide long-term, rewarding employment opportunities across our numerous locations in the UK.

Key Responsibilities:

  • Provide first-line technical support to internal customers via phone, email, and in-person
  • Troubleshoot and resolve technical issues related to hardware, software, and network infrastructure
  • Collaborate with the IT team to identify and implement process improvements
  • Develop and maintain technical documentation and knowledge base articles
  • Participate in on-call rotation and provide after-hours support as needed

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 2+ years of experience in a technical support role
  • Strong knowledge of IT hardware, software, and network infrastructure
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance